The paint on the back off my surface RT is flaking and peeling off, can I claim it under warranty?

The paint on the back off my Surface is flaking and peeling off.  I was installing an invisible shield and the back paint started to peel off.  Can I claim this defect with my Surface under warranty? 

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Yeah, exactly the same issue here.  The logo on the kickstand is starting to look very sick. You can see the issue in this photo:  http://sdrv.ms/XgzUsE

 

I spoke to MS support on a webchat and they're investigating apparently and once they've figured out what causes it, they'll replace them.  Mine is kept in a neoprene sleeve so maybe it's some sort of reaction with that.

 

 

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Greetings ThomasR93,

Yes you can claim the paint chipping under the warranty. You can do this yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.
Thank you for posting,

Steven B

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Last updated February 1, 2020 Views 13,780 Applies to: