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sound keeps muting

sheryltoo15 asked on

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.
Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

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Steven_B replied on

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.
Thank you for posting,

Steven B
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Jordana_S replied on

Hello all.

 

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

 

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

 

Kindest Regards.

 

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates
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