• April 20, 2017
    Announcement: Windows 10 Creators Update and the Feedback Hub and Get Help apps

    Your feedback helps us shape Windows. So naturally, we’re anxious to hear about your experience with the Creators Update. The Feedback Hub app is a great way to provide feedback about what you like or dislike about the product. It is also a great way to get additional details and information about any issues you are experiencing and can help us understand and address those issues more swiftly. And we post responses to submissions in the app so you can see what we are doing about your feedback.

    For more info on using the Feedback Hub or the Get Help apps, view our thread in the Windows forum.

 
Question
24688 views

sound keeps muting

sheryltoo15 asked on

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.
Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

154 people had this question

Abuse history


The answered status icon Answer
Steven_B replied on

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.
Thank you for posting,

Steven B
15 people found this helpful

Abuse history


The answered status icon Answer
Jordana_S replied on

Hello all.

 

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

 

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

 

Kindest Regards.

 

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates
6 people found this helpful

Abuse history


progress