Screen freezes and random 'touch dots' appear at top

Hi,

I've had my Surface for about 3 days and I just noticed this today.  Screen became unresponsive, and I noticed several dots that look like when you touch the screen appearing/disappearing at the top of the screen.  They stopped after a few seconds, and then the screen was usable. 

Several hours pass and it happens again.  Very random.  

Only difference is I have attached the Touch Cover and enabled Picture password. 

I disabled picture password as a first step. I also searched everywhere online and cannot find another instance.  Not sure if this is hardware or software, or what. 

Thanks in advance! 
 

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Last updated March 27, 2020 Views 29,990 Applies to:
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I tried that to no avail.  I had to return the unit to the store.  got to the point where everything on the screen was shaking and zooming in and out.  crazy....

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Greetings Jbrown9100,

Sorry to hear about your experience. Please contact Surface Technical Support.
Thank you for posting,

Steven B

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