When trying to reset or refresh my Surface RT, I receive the following error:
Could not find the files needed
If you have a Windows installation or recovery media, insert it and restart the PC from the media.
Obviously, the Surface RT comes with no such media, so I'm unsure what to do. I think there was a way to fix this error on Windows 8 by moving the install.wim file over and doing some command line entries, but given I can't find an install.wim for RT,
that is kind of not possible.
I can confirm that per Disk Management, the recovery partition is there, as is the EFI partition and the main Windows partition.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
To reset your Surface without logging in, please try the following:
1. Attach your Touch Cover / Type Cover
2. Power on your Surface
3. Press and hold the Left Shift key at the Login screen
4. Press the Power icon
5. Press Restart
Your surface should boot to a light blue screen with some options on it.
1. Click on Troubleshoot
2. Click on Reset your PC
3. Follow the prompts.
Let me know if this does not work for you.
Thank you for posting,
29 people were helped by this reply
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.