Hello!
I've recently reset my Surface RT to factory settings.
Now after setting it up again and installing all needed updates via WindowsUpdate, I also wanted to install the optional ones - especially the one with the Windows 10-like start menu because I like it much better than the big tiles :D
So here I go... but after the needed restart the screen stays black with a blinking WiFi icon in the bottom left and a mouse arrow when I touch the screen or the touchpad (watch here: Youtube Video
I waited a few hours if there was an update to be finished (until the battery ran out!) - but nothing happened.
- I already did a complete factory reset
- Also a complete reset with a recovery USB drive (Windows 8.1 RT image 20.8.17.0)
- I am out of ideas...
I tried these procedures already...
- The first time I installed many updates by hand because WindowsUpdate got stuck - OK I thought this was the mistake...
- So the second time I installed only KB2919355, KB3173424 and KB3172614 by hand because of WindowsUpdate stuck again... afterwards I thought this was the mistake because it didn't work...
- So the last time I tried everything over WindowsUpdate - which worked only because I flushed the DNS cache before and did the WindowsUpdate repair option from the settings. Again it didn't work...
It works completely flawless until I install an optional update.
PS: I've seen there are already others with this issue which seems to happen since this january...
Please help!
Thank you.