The update to Windows RT 8.1 is once again available as a free download in the Windows Store for users with Windows RT devices. We immediately suspended availability of the update after reports that a very small number of Surface RT
customers—around 1 out of every 1,000 Surface RT 8.1 installs—had experienced an issue that left the update incomplete and their devices unbootable. This was due to a rare situation where firmware updates had not completed at the time of the update to RT 8.1.
In most cases, if a customer encountered this issue the result was simply an extra reboot. However, for a very small percentage, the boot configuration data was affected which prevented a successful boot. We worked to quickly resolve the issue and now encourage
customers to update their Surface RT devices. Surface Pro and 8.1 customers were not impacted by this issue.
As previously announced, there is a recovery solution available for
download here for Surface RT customers who experienced the installation issue. We apologize for any inconvenience this may have caused. If an issue occurs with our software or devices, we take immediate steps to ensure a quality experience for every single
customer—that’s been our driving priority in this case, despite the very limited number of customers impacted. We are grateful to the customers who shared their Surface RT devices, assisting our efforts to determine the root cause quickly.
AS OF 10/20/2013 8:00:00 PM
Based on our investigations of a situation customers have encountered updating to Windows RT 8.1, we can confirm that as of now this is a Windows update issue only affecting Surface RT customers. While only less than 1 out of every
1,000 ( or less than 0.1%) Surface RT customers who have installed Windows RT 8.1 have been impacted, improving their experience and ensuring their systems are fully operable as quickly as possible is our number one priority. We have made recovery media available
download here along with
actionable guidance for affected customers. We continue to work towards making the Windows RT 8.1 update available in the Windows Store again and apologize for any inconvenience. Further updates will be provided as they become available.
AS OF 10/18/2013 11:50:00 PM
Windows RT 8.1. Microsoft is investigating a situation affecting a limited number of users updating their Windows RT devices to Windows RT 8.1. As a result, we have temporarily
removed the Windows RT 8.1 update from the Windows Store. We are working to resolve the situation as quickly as possible and apologize for any inconvenience. We will provide updates as they become available.
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If your Surface RT is currently running Windows RT, update to Windows RT 8.1. It's a free update, and unlike previous updates to Windows, you'll get this update from the Windows Store. Just tap or click the Store tile and tap or click the Windows RT
8.1 update. SeeUpdate to Windows 8.1 RT from WindowsRTfor
more info on updating to Windows 8.1. If you're running Windows 8.1 Preview on your Surface RT, seeUpdate
Surface from Windows 8.1 Preview.