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Dtk31883

Help June firmware update failed every time updating after restoring

Windows RT 8.1 updated

Surface RT 64GB

System Firmware Update - ‎6/‎11/‎2013

Installation date: ‎7/‎5/‎2013 6:53 PM

Installation status: Failed

Error details: Code 80070057

Update type: Important

These updates are released by PC manufacturers to help improve the stability and performance of PC hardware.

Also hardware issues for HID Sensor Collection:

Windows cannot initialize the device driver for this hardware. (Code 37)

Object Name not found.

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Question Info

Last updated April 7, 2019 Views 52,601 Applies to:

Answer

Steven_B

Greetings everyone!

We have been doing some research into the issue, and ran across a couple things that may work:

Please run the App troubleshooter (For the Store related issue), found here:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Follow the steps:
1. Download the Troubleshooter from the link above, on your Surface (you can also transport it over via USB in which you'll need to open it from the USB instead of the Downloads folder)
2. Touch the Window Key on the Surface
3. Touch File Explorer
4. Touch Downloads in the left side Navigation pane
5. Open the Troubleshooter
6. Touch Next
7. The next screen will state that the Troubleshooter won't work for ARM devices, still touch Next
8. Click Next until you see a screen that says Restart your PC
9. Click on Next
10. Click on Close the troubleshooter
11. Reboot your Surface

In regards to Windows Update, please try the following:
1. Touch the Windows key on the Surface
2. Swipe from the right
3. Touch Search
4. Type Control Panel
5. Touch the Control Panel app
6. Touch View by and change it to Icons (Large or small)
7. Touch Troubleshooting
8. Touch View All in the top left
9. Touch Windows Update
10. Touch Next
11. Touch Try troubleshooting as an administrator
12. Touch Close the troubleshooter
13. Reboot your Surface

Once you have done both of these, see if you can access Windows Update and the Windows Store.

Thank you for posting,

Steven B

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Answer

Sparroah

I have had my surface for two weeks and now I cannot connect to the store. It says I am not connected to the internet but I am. I have restarted my surface ten three times. How many more problems is this thing gonna have?

Are you logged on to the Surface as a local user or do you log on to it using a Microsoft Account?

If you are logged in as a local user then you will connect to the internet but the functions of the Surface will be limited, including access to the store.

An easy way to see if you are logged in as a local user and to put you in the place you need to be to fix it is:

1. Swipe in from the right edge of the screen, then tap ‘settings’ (the gear icon at the bottom).

2. Tap ‘Change PC settings’ (at the bottom).

3. Tap ‘Users’ on the left pane

4. On the right pane if you see the tile that says ‘Switch to a Microsoft account’ then you are logged in as a local user.

5 Tap on ‘Switch to a Microsoft account’ and follow the prompts to log in with it. If you don't have one, just enter your email address and its password and follow the prompts. Once you are logged on to your Surface you will have full administrator privileges, including access to the store.

Another important note: if this is the case that you have been using your Surface as a local user for a couple weeks then you will have a whackload of updates waiting for you. Be sure to check for and install updates. You will likely have a firmware update or two so the update process could take a good chunk of time.

To check for updates:

1. Open the Charms Bar by swiping from the right side of the screen.

2. Tap “Settings” -> then tap Change PC Settings

3. Tap “Windows Update” on the left side of the window (you will have to scroll to the bottom of the screen)

4. Press “Check now for updates”

5. Install all available updates

6. You should restart you Surface after all updates are installed. If there is a firmware upgrade then this should happen automatically.

I hope this helps!