Thank you for bringing the issue to our attention. Please try the following and let me know what happens:
1. Attach the Power Supply to the device.
2. Press and hold the power button for 10 seconds.
3. Repeatedly press and hold the power button for 1/2 second before releasing, wait a few seconds to see if the Surface boots up, if it does not, repeat the process.
Let me know what happens.
Thank you for posting,
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