Surface RT will not turn on, black screen

we've been using the surface 1 day. woke up this morning. was hooked to charger all night. unit will not turn on. what's up?


Answer
Answer
Hello RgrWng,

Thank you for bringing the issue to our attention. Please try the following and let me know what happens:

1. Attach the Power Supply to the device.
2. Press and hold the power button for 10 seconds.
3. Repeatedly press and hold the power button for 1/2 second before releasing, wait a few seconds to see if the Surface boots up, if it does not, repeat the process.

Let me know what happens.
Thank you for posting,

Steven B

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Answer
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Greetings,

Please try the following:

To ensure its really off… hold power for 10 seconds.

Connect to power, ensure LED is lit.

TAP the power button to turn it on and wait a few seconds to give the Surface logo a chance to show up.  

Try tapping and waiting 5-10 seconds in between taps.

If your surface does not power on after trying these steps, please contact Surface Technical Support at http://www.microsoft.com/surface/support/contact-us/

Thank you for posting,

Steven B

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Last updated July 1, 2020 Views 329,602 Applies to: