"Surface Integration" device CODE 10 on new Surface Pro

Hi

I bought a Surface Pro yesterday (model 1796) and have it setup and updated to the latest Windows version 1803. Everything works fine as far as I can tell, but looking at the device health I see a device driver error. Looking in the device manager I see an error on the "Surface Integration" device which is reporting "CODE 10. STATUS_DEVICE_POWER_FAILURE". 

I have tried reinstalling the device driver as well as running both the Windows troubleshooter and the surface diagnostic toolkit to no avail. 

Any suggestions on what to do with this error? 

 

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Last updated August 19, 2019 Views 1,379 Applies to:

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Return it for full refund. A new device should not have this issue. Do NOT
exchange online with Microsoft as you will get a used refurb.
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Thanks for the reply Barb. A little dismayed I decided to give it one last go, resetting the device entirely. It didn't solve anything so I want back to the store and got a replacement. 

This time, while updating, I was more attentive and noted the state of the "Surface Integration" device after each update cycle. First feature updates for 1703 followed by firmware updates. No errors. Then I updated to 1803 and now the device was failing. I then ran the last firmware updates but the hardware was still failing. I checked the version number on the device driver and compared it to the numbers on the Surface Pro update history page. The latest system update from August 8. contained an update for the "Surface Integration Service device" which I realise is another device but could be related? Checking my update history it looks like I have no firmware updates from the August batch, the latest are from July. So I downloaded the manual update package from the Download drivers and firmware for Surface page. After running the package and rebooting, the device error was gone. 

So now it is running without errors. It has been rebooted and entered sleep mode a couple of times to see if that triggers anything and all is still good. So it does look like it was a driver issue rather than hardware. As for why it wasn't available via windows update, maybe it hasn't reached my region yet? I live in Denmark. 

In any case, for anyone else with the issue, try installing the manual update package. It worked for me :) 

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I had the same issue with the Surface Integration Driver. I used the MS Support Chatline and was advised to roll back the driver, so instead of the driver that was installed on 9 August with the Firmware updates, I have gone back to version 1.1.239.0. Can you let me know what version number is of the Surface Integration driver that you now have working please Mark?

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My current driver version is 3.14.136.0 dated 28/6/2018. It is the same version as before I ran the manual update package so I'm guessing the issue is actually somewhere else, but I have no clue where it might be. 

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Thanks Mark. 3.14.136.0 is the driver that failed on my Surface, so, you must be right, the issue must be somewhere else in the firmware.

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Microsoft has servers all over the world. Updates should propagate to all
servers. They do state that not everyone will receive updates at the same time.
 
>As for why it wasn't available via windows update, maybe it hasn't reached my region yet? I live in Denmark.
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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They do state that not everyone will receive updates at the same time.

Yeah that was my point, although I don't think it usually takes a week+ to propagate but what do I know :) 

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yup
 
> although I don't think it usually takes a week+ to propagate
 
but I think that if this brand new you should return for full refund and
repurchase if it is still unresolved. don't exchange with Microsoft as you will
get a used refurb.
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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One more thing, if you are still in an error state try the Surface Diagnostic
Toolkit
which can often fix most software and driver issues.
 
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Diagnostic Tool did nothing to determine the problem or fix.  Attempting to update drive via Device Manager did nothing.  Using MarkStjerslev solution did the trick - so far, so good.  Device driver shows no issue - however the version and date is the same as BEFORE implementing the solution.  May have been a bad/wrong file in the original Windows update build.

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