Question

Q: Surface Pro 2017 turning off or hibernating randomly!!!

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Answer

A:

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings > Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

Did this solve your problem?

Sorry this didn't help.

108 people were helped by this reply



 
Question Info

Views: 28,454 Last updated: May 24, 2018 Applies to: