My new micro-blog: The Never-ending Myriad of Bugs

My background:

I'm a 26-year old translator. I've been into PCs since I was about 8. I vaguely remember the blinking white cursor on a white background in MS DOS, and my dad laughing at Microsoft's claims that their new systems would be free from freezes and such. Until Windows XP, which - as we all know - was actually pretty good and reliable software for the average Joe. 

Being a translator I don't have high expectations towards my system. When seeing the Surface in the store, and eventually buying it, I highly appreciated it for being this compact, having a decent battery, beautiful hi-res screen and very stylish Burgundy keyboard that fits my furniture nicely. But, besides that, I just needed a working computer I can rely on, for doing my business in peace and harmony with the outer world. Without having to curse the company that produced my work tool every single day. In fact, I shouldn't even care about who made this thing or even keep thinking about how much it cost me - as long as it served the f... purpose it was bought for.

My story:

I've been with Surface Pro 2017 for over half a year now, so I guess I might be called a relatively "early adopter". And so maybe the below 28-items list of bugs which I started composing some several months ago (after I had became infuriated with how poorly designed the product's system was) shouldn't be surprising. I've been planning on publishing it after some longer time, until it reaches maybe 50 items, but today I broke down after seeing a bug that's been there on day 1 and has not been fixed ever since, despite several major updates.

List of bugs noted in the period of several months, from two SP units (but mostly just from one, since I work on my PC a lot more than my wife who basically just browses the web). Most of them are pretty critical to the system's overall stability and functionality, while other only reveal how retarded and annoying the Windows environment is:

1. copy-paste function breaking down in Edge - ISSUE REPORTED ON THE FORUMS BACK IN 2015
2. took 2 days to finish update
3. Word crashed when trying to turn on invisible characters displaying
4. Word displays several empty documents after restarting Surface
5. Calendar couldn't start properly after connecting to Dock due to some scaling bug, but succeeded in turning on with the use of the button on the Mail app
6. Excel occasionally doesn't work until resetting
7. Surface won't start normally - loading circle keeps rotating forever. Hard reset required. Lock screen wallpaper changed after reset.
8. entire system just froze on me when trying to annotate a pdf
9. battery icon occassionally untappable with a finger (only with the mouse)
10. file downloaded in Edge won't show on desktop until restarting Windows
11. system occasionally won't wake up until disconnecting from Dock
12. I try to open RMB drop-down menu on desktop, and all that displays is an empty vertical bar
13. I click on Add Bluetooth device and nothing happens. Needless to say it works after rebooting...
14. Can't open touch keyboard when saving txt file
15. Erasing text in Edge with screen keyboard lags like it's 1980s
16. Sometimes Edge will load a single page for about 10 seconds (other times it won't load it at all, or the attempt will be too long for me to wait)
17. I ACTUALLY had to type the full phrase "internet radio" instead of just "radio" in Store, because otherwise it wouldn't show any results. SO 1990s.
18. Every new window opens "beneath" Edge, as if it was minimized...
19. After restarting Surface, Bluetooth adapter won't pair until resetting Bluetooth
20. Edge: clicking zoom button simply does nothing... Worked after refreshing page.
21. Sometimes Mail will send seemingly dispatched email only after refreshing, causing delays in responding to clients and actually ruining my business
22. While docked, the Surface screen will change between cooler and warmer screen color (probably color profile change bug) depending if I'm working on the main screen, or the secondary screen. By the way, color profile toggle doesn't do anything, even after rebooting - must've gone nuts with some of the recent Windows updates...
23. Can't open any PDF file, resetting required; RMB drop-down menu for the files again disappeared, instead displaying just a vertical straight line
24. Pressing brightness change buttons doesn't actually change brightness, but adjusting the brightness slider IS possible with a mouse
25. The above happened to be just part of a much bigger problem that caused the entire system to malfunction completely, which required another restart
26. I click "Reject" on a Windows notification and nothing happens
27. Trying to open Mail app, nothing happens
28. In Calendar app, when you press the view mode selection buttons, year 1910, or - like today - 1785 (!!!) sometimes comes up. What the f... . These bugs are getting more and more ridiculous.

A video showing two bugs I experienced AGAIN today - having first experienced it half a year ago after purchasing the product:

http://www.youtube.com/watch?v=AhTXDUN3cAU

It's actually pretty darn hilarious that I originally had intended to show you just the first bug (seen on the vid on the left Surface) which I then wanted to reproduce on the other one (to prove to you that it's not just my unit that's wicked), but --this time-- the right-hand side Surface actually provided an opportunity to show you another bug in the system, which - by the way - had been there a long time too.

So yeah, I have in my family three SP 2017, and they all have a P-O-S system ridden with bugs like it's a pre-alpha. Never in my life have I had such poor customer experience with any digital product, and we're supposed to be in 2018. The world is supposed to be going forward and such, but that's definitely not true for Microsoft, because they seem to have decided to get back to the pre-XP era. Remember the old video with Gates doing a presentation in which he connected the printer to a Windows PC and it bluescreened on him? A similar thing has been happening to quite many people around in the world some time ago due to the ill-famed auto-hibernation issue of the Surface.

Imagine doing a presentation and the laptop just going to sleep in the middle of it - for no reason. Imagine trying to show something to a business contact and not being able to OPEN YOUR DIGITAL KEYBOARD, because the button just won't respond. This is year 2018, and a $1000+ product's FIFTH release on a system that's been there since the 1980s, after ten-odd firmware and system updates (since release) from the world's most financially potent IT company. Where the hell has Microsoft gone wrong throughout the years?

Now, don't get me wrong. I do work on this product. I need it for work, for which it's actually excellent - when it works properly. Since unboxing I've had to fix dozens of silly problems (including critical ones like auto-hibernation, rapidly discharging battery etc.), and deal with ridiculous annoyances, such as not being able to disable screen password with a native option - but I use it. Despite the fact that - for some reason - Word tends to lag like hell on it in some documents (would never happen on my old desktop). Despite the fact that it occasionally won't wake up properly when hooked to the Dock ($300). And despite several other stupid problems that should never happen (especially after this many updates) and that I'm too tired to even write about.

It's such a bitter-sweet relationship, god. Kinda like with a woman that cheated on you but whom you still love. Or like with a computer that's been so great this week until it suddenly drops Internet connection (happens to me occasionally - I have to restart the WiFi card to fix this) I love Surface when I don't find Edge slightly lagging on text input like it's doing NOW - for some bloody reason I don't even want to consider because of having better things to do in life.

Still, I decided to publish this rant just to ruin Microsoft's reputation a little, so that they know that there is someone in there who actually cares to voice his disgust with how enormously poor their quality assurance is. It (the QA) can't assure anything apart from nearly permanent annoyance, and - unless some fundamental changes in the way Microsoft is managed take place - it probably never will.

Hell, I might eventually try a Mac next time...

 

Discussion Info


Last updated September 8, 2019 Views 689 Applies to:

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Nobody gives a toss? Not even the regular Microsoft response bots? Ok, I'm gonna be posting further bugs I found in the system then.

Two that happened just a moment ago:

- tried to move a window to the side (you know, the fancy side-by-side display mode), and it basically just hung up

- plus: this functionality is buggy altogether - a window will often "jump back" when you try to "stick it" to one side, and only working the second time

Anybody going to report this to QA/R&D, or has purchasing a MS product simply been a huge mistake?

- The "swipe left/right to go back/forth" in Edge suddenly stopped working for no reason, though you CAN do it with the normal buttons. Needless to say, it will probably work after restart/reboot

You seem to be a bit over-sensitive with this, most of these issues aren´t even related to Surface like you can see below, and I´ve never experienced most of this so called "bugs". 

You could try a Mac, but you will experience issues with that aswell, you know..

I´ve used Windows computers since 98 and whatever brand, OS or whatever, I had issues, it´s not been easy, but that´s how technology is right now. It´s not perfect, but it works pretty damn good.

1. copy-paste function breaking down in Edge - ISSUE REPORTED ON THE FORUMS BACK IN 2015 

WINDOWS BUG
2. took 2 days to finish update WINDOWS BUG
3. Word crashed when trying to turn on invisible characters displaying OFFICE BUG
4. Word displays several empty documents after restarting Surface OFFICE BUG
5. Calendar couldn't start properly after connecting to Dock due to some scaling bug, but succeeded in turning on with the use of the button on the Mail app WINDOWS BUG
6. Excel occasionally doesn't work until resetting OFFICE BUG
7. Surface won't start normally - loading circle keeps rotating forever. Hard reset required. Lock screen wallpaper changed after reset. 
8. entire system just froze on me when trying to annotate a pdf
9. battery icon occassionally untappable with a finger (only with the mouse)
10. file downloaded in Edge won't show on desktop until restarting Windows WINDOWS BUG
11. system occasionally won't wake up until disconnecting from Dock 
12. I try to open RMB drop-down menu on desktop, and all that displays is an empty vertical bar
13. I click on Add Bluetooth device and nothing happens. Needless to say it works after rebooting...
14. Can't open touch keyboard when saving txt file
15. Erasing text in Edge with screen keyboard lags like it's 1980s WINDOWS BUG
16. Sometimes Edge will load a single page for about 10 seconds (other times it won't load it at all, or the attempt will be too long for me to wait) WINDOWS BUG
17. I ACTUALLY had to type the full phrase "internet radio" instead of just "radio" in Store, because otherwise it wouldn't show any results. SO 1990s. WINDOWS BUG
18. Every new window opens "beneath" Edge, as if it was minimized... WINDOWS BUG (SETTING???)
19. After restarting Surface, Bluetooth adapter won't pair until resetting Bluetooth
20. Edge: clicking zoom button simply does nothing... Worked after refreshing page. WINDOWS BUG
21. Sometimes Mail will send seemingly dispatched email only after refreshing, causing delays in responding to clients and actually ruining my business WINDOWS BUG
22. While docked, the Surface screen will change between cooler and warmer screen color (probably color profile change bug) depending if I'm working on the main screen, or the secondary screen. By the way, color profile toggle doesn't do anything, even after rebooting - must've gone nuts with some of the recent Windows updates...
23. Can't open any PDF file, resetting required; RMB drop-down menu for the files again disappeared, instead displaying just a vertical straight line WINDOWS BUG?
24. Pressing brightness change buttons doesn't actually change brightness, but adjusting the brightness slider IS possible with a mouse
25. The above happened to be just part of a much bigger problem that caused the entire system to malfunction completely, which required another restart
26. I click "Reject" on a Windows notification and nothing happens WINDOWS BUG
27. Trying to open Mail app, nothing happens WINDOWS BUG
28. In Calendar app, when you press the view mode selection buttons, year 1910, or - like today - 1785 (!!!) sometimes comes up. What the f... . These bugs are getting more and more ridiculous. WINDOWS BUG

No, they ARE related to Surface, because Windows is an integral part of Surface. Plus, I never had the above issues with my Windows 10 built on a previously owned desktop, which implies that the Windows compilations used on Surface are pure crap and not optimized/tested for operating on Surface hardware whatsoever.

Your point of view of distinguishing between Surface and Windows is ridiculous given that are both Microsoft products and part of the same environment and overall "customer experience". Plus, Surface should be considered as the company's flagship product and hence mastered to perfection, from which at present it is obviously very far.

And yeah, I don't mind several bugs here and there that much, but not when I can compile a list of dozens of pretty critical and lame ones in a several months' period, without even adding the critical hardware/software problems (auto-hibernation, battery drain, backlight bleed, flicker, retarded Intel Display Technology thing). This brings me to a conclusion that MS QA is fundamentally flawed, to an extent I never experienced with any product or IT environment before.

Wow, well I guess you know best. Microsoft and Surface is utter pure **** and the developers are retarded, right?

How about you develop a perfect, flawless OS that runs on a perfect, flawless product? 

Windows is a part of Surface, yes. But there are Windows-specific bugs and there are Suface-specific bugs, and most of the "bugs" you listed are not specific to Surface. So you might aswell post it in the Windows forum and cry there.

If you are so unhappy, why don´t you sell the **** Surface and buy a Mac? 

This is the obvious conclusion I draw from my experience. How is it surprising given the amount of problems the users experience with a SINGLE product? Many here have admitted before me (especially in the backlight bleed and flicker thread) that Microsoft must have gone absolutely nuts over the years to permit stuff like that in their lineup, especially in view of their reoccurrence in the subsequent releases.

If someone makes the same mistakes over and over again and doesn't rectify them with the subsequent updates or releases, he is either retarded or just plain evil. In fact, with Microsoft it's probably the latter.

I'm not an IT designer, just a critical consumer who actually cares about the quality of stuff he spends a lot of money on. Why should I deny myself criticism just because I'm not an IT company?

Alas, I can't buy a Mac now due to the WIndows software I need to run in my line of business.

Also, mind that it's not like I'm criticizing computers or systems in general - only the recent performance of Microsoft the shittiness of which I have been tirelessly trying to demonstrate in a substantive way. But you seem to mostly operate with pointless arguments.

- copying b/n normal Windows shell and Mail app often fails, like it just did now (not just on my unit - wife's too) - because Microsoft is too retarded to implement in their "powerful Surface" even the basic features dating back to stone age - after millions of updates, on a product lineup dating back to, what, 2012?

Tried to enable preview for PDF files (which obviously doesn't work, but I'm not complaining). Suddenly, THIS comes up somehow. The GUI just goes nuts in a strange way. Again, like it's a PRE-ALPHA.

And you're calling me picky?

This calls for getting Gates off his retirement.

Another "user experience" bug: my BT (hi-end) mouse will start lagging when CPU gets a kick in the **** (like when loading something big, etc). Efficient energy management? Something Microsoft never heard of.

Just tried to open 20+ pdfs simultaneously on this "powerful" machine with its "high-end" Intel CPU, released in 2017, 15 years after XP. And what happens?

https://www.youtube.com/watch?v=K8lg57TDKkU

You think it's just my unit or corrupted Windows copy? Think again.

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