Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swings

Conditions observed lately:

-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)
-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)
-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.

After checked with Battert Report run in CMD
At Designed Cap at : 45,000,
My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)
First bought (Jan,2018)
Full Charge 2018                                 : around 40,000 0 44,000 
Full Charge 2019(Early months)          : Starting to drop to 35,000
Full Chrage as of the last few months : 25,000
Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 


Now i cant use it outside without charger. This is very frustating while working.

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.


Update 1 8/19/19:
I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:
Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.
The battery life of my surface pro lasted less than 2 years.
That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)
Maybe 2 in 1 tablets/laptops are not ready for practical use.
Maybe other brands are geting better.
Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.
For those who cant even turn the device on,
It's either the circuit is broken duee to defect/unfunctional battary 
OR
The battery is completely dead

Worst case = both.

 

Question Info


Last updated December 13, 2019 Views 2,073 Applies to:

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Screenshots of my Battery Report: (Not fully charge as of now, but it seems full at 22,xxx.
A few days ago it was at 9,000. (seems to swing from 22.000 to 9,000

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I'd try two things. Otherwise it would appear to be a failing battery. First,
try to recalibrate the battery - good tutorial at
https://www.windowscentral.com/how-calibrate-battery-your-windows-10-laptop 
-   
Based on your description and the report, I don't think recalibrating will work
but you should try it. Also try reinstalling the battery drivers:

-

We can try removing and reinstalling the battery driver. To do this:
1. Plug in your Surface.
2. Select the search box in the taskbar, enter device manager, and in the search
results, select Device Manager.
3. Select the arrow next to the Batteries category.
4. Double-tap or double-click Microsoft ACPI-Compliant Control Method Battery,
select the Driver tab, and select Uninstall > OK. (Or you can right-click
Microsoft ACPI-Compliant Control Method Battery and select Uninstall.)
5. Leave your Surface plugged in.
6. After you remove the battery driver, install Surface and Windows updates. Go
to Settings, Updates, and check for updates manually and install any updates
that are available.
7. Restart your Surface and test to see if anything has changed.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Thank you very much for your suggestion.

I have tried both options and they didn't work.

I think my battery capacity has been degraded.

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I think my battery capacity has been degraded.

sadly, yes..

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Same problem, but I could somehow live with it, but now it is impossible to use as it show me 0 % battery and plugged in and it is really slow and I had to buy a new device, but I hope there could be some solution from Microsoft even the device is out of warranty, because I dont think that this should be normal just a little more than one year after purchase.

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Please open an administrative cmd prompt and run powercfg /batteryreport.
Please post the HTML file to OneDrive and share a link in a reply. We can try
removing and reinstalling the battery driver. To do this:
1. Plug in your Surface.
2. Select the search box in the taskbar, enter device manager, and in the search
results, select Device Manager.
3. Select the arrow next to the Batteries category.
4. Double-tap or double-click Microsoft ACPI-Compliant Control Method Battery,
select the Driver tab, and select Uninstall > OK. (Or you can right-click
Microsoft ACPI-Compliant Control Method Battery and select Uninstall.)
5. Leave your Surface plugged in.
6. After you remove the battery driver, install Surface and Windows updates. Go
to Settings, Updates, and check for updates manually and install any updates
that are available.
7. Restart your Surface and test to see if anything has changed.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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weeks passed by. The only way is to replace the device (Microsoft will refurbish/replace the device) and that will cost 450 - 500 USD. 

Considering it is JUST a battery problem. 450 USD doesn''t seem to worth. I'd rather save up to buy a new device with more repairability.

Currentlyy, using it as a dock. If i go outside, it has to always be pluggen in. Kinda annoying.

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I have the same model Surface Pro (5th generation, 2017, i5, 256))  with same issue, its very unfortunate to buy Microsoft and invested more then $2000 USD for such a rubbish piece.  

If anyone got on know some solution let me know.

Deep

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Same issue here. I only use it a couple of times for my trips. I would expect it to last at least 4 ~5 years and not after a year and a half.

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I have pretty much the same problem on a Surface Pro 5 bought in January 2018.

All indications are that the battery has fallen to 30% or so of design capacity.  This seems a very short time when MS Battery Report shows only 309 cycles. 

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