Surface Pro 6 - Can't stream HDR content to an external tv at 4k 60hz

Hello,

I just bought a Surface Pro 6 (i7-8650U - 16 GB RAM) and can't stream HDR content towards a 4k OLED LG monitor.

My monitor is capable of HDR, since I use it with my XBOX ONE X (the HDR icon correctly appears).

I have connected that monitor to my surface pro 6 (using the same Xbox one x cable and TV port) and indeed I can see that the PC is able to select 4k 60hz, so cables and tv are fine.

Then I enabled stream HDR on the HDR settings in windows.

After that I installed the HEVC codecs from the Microsoft store as suggested in: 

https://support.microsoft.com/en-us/help/4040547/windows-10-display-requirements-hdr-video

after all this I still can see 8 bit color depth in my advanced display settings for the 4k external monitor instead of the required 10 bit color depth for HDR. 

I know the integrated Intel UHD 620 can stream hdr but all the suggestions didn't work.

what did I do wrong?

I also followed strictly this page:

https://support.microsoft.com/en-us/help/4040255/windows-10-stream-hdr-video 

but couldn't see the option "Windows HD Color settings". why isn't it there?

Thanks in advance for your help,

Best Regards,

Luca

Answer
Answer
Hi HillaMuraja,
 

Surface Pro 6 is marketed to work with the standard display port which supports 1.2 output based on the technical specifics. You can learn more about this on the Surface Pro 6 features page.
 

 
Regards

4 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info

Last updated June 11, 2020 Views 2,116 Applies to: