Word crashes when using Surface pen

Hi,

When I use my Surface Pen on my Surface Pro 4, MS Word will crash repeatedly. Everything is up-to-date. 

Any tips on how to fix this problem?

Using Windows 10 

MS Office 365 ProPlus Version 1711 Build 8730.2046

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Hi Kit,

Running Office programs in safe mode disables add-ins that may be causing conflicts with other drivers on your device. Since the same issue happens with Word in safe mode, the problem is most likely caused by the Surface Pen. We suggest reinstalling the driver for the Surface Pen. Follow the steps below:

  1. Open Device Manager.
  2. Expand Human Interface Devices.
  3. Right-click on HID-compliant pen.
  4. Choose Uninstall.
  5. Restart your Surface and pair the Pen. For instructions in pairing the Surface Pen, open this link.

Let us know if Word lets you use the accessory without crashing after following the suggestions.

Regards.

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Last updated January 17, 2021 Views 1,089 Applies to: