'Restart to Surface UEFI' loop - I restarted many times without security settings showing

I get stuck in the 'Restart to Surface UEFI' loop. The security settings cannot be accessed, so I cannot turn off 'the secure boot'. Who can tell me how to reset UEFI or any other way to figure this out? Any suggestions are appreciated.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
 

Question Info

Last updated October 19, 2018 Views 2,647 Applies to:
Answer

Hello Chen Miao,

 

Have you tried 2-button shutdown?

Step 1:  Press and hold the power button on your Surface for 30 seconds and then release it. 

Step 2:  Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.

 The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. 

Step 3:  After you release the buttons, wait 10 seconds. 

Step 4: 

Press and release the power button to turn your Surface back on.

 

You can of course see if using the recovery image will let you bypass the UEFI screen and start into Windows from there

 

Best Regards

 

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.