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Horizontal bars in the taskbar area after Windows update

Hi, I have a surface pro 4. I have updated to the latest Windows build yesterday (Version 1803, OS Build 17134.285). During installation, I immediately noted the fans whirring (when I rebooted my device to install the update) which I thought was not normal. After the installation, I noted horizontal band of lines near the taskbar area which was also there in the welcome screen (before login) and during booting too. 

I am not the first one as there seem to be others who also have/had this issue.

Horizontal band of lines

Question posed in Microsoft Community

Today, I find the band to be absent, which is bewildering. I am scared that I may have a defective piece or a defective hardware part which may worsen with time and render my device useless.

To top it off, when I contacted support and was chatting with a live agent, not only did the agent mis-diagnose the situation but he also made unfounded and unwarranted accusation that I have damaged my device and hence the screen has to be replaced.

I absolutely love my SP4 as I have come to love its features, specially the pen which has increased my productivity. Despite a lot of complaints I bought it and now I am having thoughts about my decision. Please help! I would also like to know if I can get a replacement for this device (my device is out of warranty). If replacement is not possible, can I get an assurance from Microsoft that this is not an issue and will not render my device useless in the future. 

Thank you

Suman

Hi - Even I am facing the issue past a few days the screen starts flickering which is  a known issue to Microsoft and they are replacing the out of warranty devices also checkout the link: 

https://support.microsoft.com/en-in/help/4230448/surface-pro-4-screen-flicker

Hope this helps it helped me.

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Hi Vikash,

Thank you for your reply. My problem is not the screen flickering. I talked to an American customer care exec today and he told me that I may have to pay for a replacement since my device is not under warranty. I do not know if they will replace my device free of cost. If they insist upon me paying then it is unethical and unlawful on Microsoft's part specially because I am not the only one facing this. Let's see how this will unfold. 

I now know why a lot of people complained/still complain about the level of service provided by the Indian Microsoft customer care team. The Indian guy I talked to yesterday, made ludicrous statements that I might have damaged my device and implied that I was crying victim. 

I hope my issue gets resolved smoothly and I hope Microsoft understands that it is a QC issue (if at all they diagnose my issue as a hardware problem). I say this as I have babied and still baby my SP4.

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Question Info

Last updated April 2, 2024 Views 1,079 Applies to: