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Q: surface pro 4 display adapter crash This thread is locked from future replies

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Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

Answer

A:

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,
Josh

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Answer

A:

Try a two button reset

 

 

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

 

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

       

 

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

 

Step 3: After you release the buttons, wait 10 seconds.

 

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Views: 30748 Last updated: January 12, 2018 Applies to: