• January 22, 2017
    Announcement: Updates for Surface Pro 4 published 1/18/2017

    We recommend that you install these updates to keep your Surface performing its best. To check for updates now, go to Settings > Update & security > Windows Update, and select Check for updates.

    After you restart your Surface, confirm the updates are installed by going back to Windows Update and selecting Update history.

    For details on Surface updates, please check the Surface update history page. 

    If you experience any difficulty downloading or installing updates, please check the Trouble installing Surface and Windows updates article for assistance.

     - The Microsoft Surface Team

 
Question
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surface pro 4 display adapter crash

grvak asked on
Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

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The answered status icon Answer
Josh_F replied on

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,
Josh

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The answered status icon Answer

Try a two button reset

 

 

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

 

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

       

 

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

 

Step 3: After you release the buttons, wait 10 seconds.

 

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP
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SteveKinholt replied on

Hi all,  We will be releasing a new driver sometime later today 12/2/15. 

For those that are seeing the following issue, this new driver will improve the situation. 

Display appears to hang, and then you will get a message that the display adapter has reset.  Usually happens in certain scrolling situations on web pages.

We are continuing to investigate the issues that you are all reporting. We are listening.

Joe,

Can I ask why it took 31 pages of complaints on this post, and who knows how many on other posts, for you or anyone at MS to respond?   You must have known about this issue now for the last month since people started to complain about it, right?  Could you have at least come on here and acknowledged that you were aware of it, and were working on it.  Once in a while pop in and chat a bit?  Reassure us?

If you read all the posts here and elsewhere, you will see that you have lost loyal MS customers.  Many of us took or Surface 4 Pro's back.  As for me, I took two of them back for this and other issues that MS has not addresses.

I was ready to go out and buy one of the new Lumina phones too, but forget that!

It is all about communication Joe, and as far as I'm concerned MS is terrible at it.  

Monitor these blogs on a daily basis and respond to us!!!

Thank you.

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