• April 20, 2017
    Announcement: Windows 10 Creators Update and the Feedback Hub and Get Help apps

    Your feedback helps us shape Windows. So naturally, we’re anxious to hear about your experience with the Creators Update. The Feedback Hub app is a great way to provide feedback about what you like or dislike about the product. It is also a great way to get additional details and information about any issues you are experiencing and can help us understand and address those issues more swiftly. And we post responses to submissions in the app so you can see what we are doing about your feedback.

    For more info on using the Feedback Hub or the Get Help apps, view our thread in the Windows forum.


surface pro 4 display adapter crash

grvak asked on
Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

249 people had this question

Abuse history

The answered status icon Answer
Josh_F replied on

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.


5 people found this helpful

Abuse history

The answered status icon Answer

Try a two button reset



Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.


Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             



        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.


Step 3: After you release the buttons, wait 10 seconds.


Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP
3 people found this helpful

Abuse history