• April 20, 2017
    Announcement: Windows 10 Creators Update and the Feedback Hub and Get Help apps

    Your feedback helps us shape Windows. So naturally, we’re anxious to hear about your experience with the Creators Update. The Feedback Hub app is a great way to provide feedback about what you like or dislike about the product. It is also a great way to get additional details and information about any issues you are experiencing and can help us understand and address those issues more swiftly. And we post responses to submissions in the app so you can see what we are doing about your feedback.

    For more info on using the Feedback Hub or the Get Help apps, view our thread in the Windows forum.

 
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A Note to Our Customers from The Microsoft Surface Team

Josh_F asked on

First, a big thanks to all of our customers for your open and candid feedback on Surface Book and Surface Pro 4. For those of you who've had a less-than-perfect experience, we’re sorry for any frustration this has caused. Please know that we're reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address your questions with timely updates and fixes. Since launch, we have aggressively pursued the most pressing feedback. We have already issued a number of updates via Windows Update and are working to issue additional updates and fixes as soon as possible to further improve the overall Surface experience. To ensure that you have received the most recent updates, we recommend you check out our support page with instructions on how to download and install the latest Surface and Windows updates. Surface Book update history can be found here and Surface Pro 4 update history can be found here.     

 

Thanks again for your feedback. We’ll continue to communicate as updates and fixes become available via moderator posts to http://answers.microsoft.com/forum/surface. If you have any additional support questions, please visit our main support page.

 

-The Microsoft Surface Team

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Josh_F replied on

Thank you for your continued feedback and questions in this Community. On 2/17/16, we released, via Windows Update, several Surface-specific firmware, software, and driver improvements to Surface Book and Surface Pro 4. Along with other improvements, this update addresses several previously noted issues related to power management, specifically Connected Standby. If you haven’t done so already, we encourage you to download and install these updates. To ensure that you have received the most recent updates, we recommend you check out our support page with instructions on how to download and install the latest Surface and Windows updates. Surface Book update history can be found here and Surface Pro 4 update history can be found here.     

 

Thanks again for your feedback. We’ll continue to listen and publish updates to improve the product based on what we hear. If you have any additional support questions, please visit our main support page.

 - The Microsoft Surface Team

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Jerry [MSFT] replied on

Yesterday our engineering team published some updates for Surface Book and Surface Pro 4. These updates offer refinements to improve battery charging and thermal tuning, wireless and Bluetooth performance, and to the detach-reattach experience on Surface Book. We know some of you are still experiencing issues, including issues related to power management, and we are working to address those as quickly as possible. We’ll publish additional updates as soon as they are ready. In the meantime, the Surface customer forums and the Surface support site remain the best resources if you have questions about your Surface.

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