Surface pro 4 facial recognition not working

It worked fine a couple of days ago but then it just stop working. And when i enter the login settings it says that "windows hello isn't available on this device". 

I've tried going in devicemanager but the biometric settings is not available there, i've tried updating windows, the drivers etc still nothing working......

So when i log on my computer it says that the camera is not available and i should proceed to use the pin option instead. 

Same problem. Anyone, can help we?

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Can you folks restart twice and report if it is still broken or not?
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Try rolling back the driver (Right-click the Start icon > Select "Device Manager" > Expand "System devices" > Right-click on "Surface Camera Windows Hello" and choose properties. 
If the option "Roll back driver" you can try and select it and then restart the device. 
Then open Settings and reconfigure Windows Hello.

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Restarted it like 100 times, doesnt work.

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I just recovered the computer, which should be somewhat simular to what you are suggesting.

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I just recovered the computer, which should be somewhat simular to what you are suggesting.

Hello,

Have you tried the steps Freminta provided? Give it a try and see if it helps. We'll look out for your update.

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Last updated November 7, 2019 Views 694 Applies to: