Windows Hello works intermittently on Surface Pro 4

Has anyone else experience a problem where Windows Hello stops working after resuming from sleep? It works the first time I resume from sleep, but does not the second time and on until I restart. It's not that the camera doesn't recognize me, the red light that illuminates when the IR camera is on never lights up leading me to believe the IR sensor never initialized.

I haven't found anything specific in the event viewer logs, just a bunch of WiFi driver crashes (which is also concerning...).

 

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Last updated December 14, 2018 Views 5,695 Applies to:
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ran troubleshooter and it sorted out the issue

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Thank you for reaching out to the Surface community and sorry to hear you are having troubles using Windows Hello. There are a couple solutions listed below, please try them and let us know if that addressed the issue.

Kind regards,

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