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Surface Pro 4 display problems

Hi, well I have a problem with my laptop, since the last week half of the display has been moving -shaking- uncontrollably ,it seems like fuzzy and I cannot concentrate with my stuff.

Sometimes all the display shakes, and the laptop starts to work too slowly.

Please tell me how to fix this. The laptop is from the US and I live in Mexico. It is hard for me to travel , so I'm asking you, where can I go ? Obviously here in my country... 

***Subject edited for clarity by the moderator.***

is it the issue described in this long thread?
>>Sometimes all the display shakes
 
Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

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Hi Barb Bowman,

Yes, I think it is the same problem, and I'm having it too.

Somehow, the only working solution for me is making the Task Manager visible all the time. Besides having 88 pages of users having the same issue, the only usefulness in that thread is about sharing the same frustration.

The Microsoft must stop complaining about Consumer Reports pulling its recommendation on Microsoft Surface line and start to solve the reasons/issues behind this decision.

#flickergate https://flickergate.com/

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Hi Diana,

Thanks for bringing this to our attention. Our engineers are looking into this and working hard to get this resolved as soon as possible. Please keep checking Windows Update often for the fix.

If you need further assistance, don't hesitate to reach us.


Regards.

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Hi Jasmine,

Regarding my SP4 I7 256GB (16) [model TH2-00001], purchased 18 Jan 2016:

I have had no problems with it and have not dropped or otherwise abused it.  On 12 Nov 2017, it started the screen video jitter problem.  I have done all the updates; tried lowering resolution, updating the graphics card driver, etc.

The jitter only stops when the mouse or touchpad are used to move the pointer.

Please help as the wax on, wax off is tedious.

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I have exactly the same issue

1 person found this reply helpful

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Hi All,

Just as inexplicably as it started, the screen jitter has stopped after booting AM on 17 Nov.

On 16 Nov. in the middle of the morning I had a blue screen that stopped my work and read something like "Windows critical stop or restart."  It was completely non-optional and unstoppable; it rebooted.  I assumed it was MS with an attempt to fix the screen jitter.  SP4 came back up and still had the jitter.  The next morning after booting, the jitter was gone and is still gone as of today 19 Nov 2017.

Hope/pray that the fix sticks and hope that everyone with this problem finds a solution that is better than the keeping task manager on your screen or Mouse Miyagi.

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Any news on the solution to the problem? I also have this problem, and it gets worse! First it was only when my surface stayed idle for some time, now it happens all the time, regardless of mouse/touchhpad use. 

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Last updated June 8, 2021 Views 2,957 Applies to: