I’ve got a Surface Pro 4 that I purchased in end-2015/early-2016 where the screen has developed a buldge and lifted in the bottom left corner. Some time before this happened, the touch screen had gone bonkers and there was a yellow discoloration but this resolved itself after the screen lifted so I know it relates to the same root cause, but I was out of warranty so I left it as is then.
After the screen lifted, I searched up the symptom and found similar threads stating that this was due to the battery swelling and I should get in touch with technical support and this should be covered for free. However, my experience was different and I was told the device was just past the 3 year mark, (3 years and 2 months) and Microsoft would not provide any free replacement.
I find this pretty disappointing as I certainly didn’t purchase this expecting it to last just 3 years and be completely unusable thereafter. I’ve gone through multiple iphones, ipads, and other smartphones and laptops that last past 5 years without the battery bloating, and most friends concur. Its pretty disappointing and fustrating to have paid for a premium device, but to have it last not as long as my ipads, even when Apple is known to charge a premium.
Since Microsoft is adamant about providing a free replacement because the device developed the buldge right after the extended warranty ended (I guess its well engineered in that sense), does anyone have suggestions on what I should do now?