Question

Q: Massive screen flickering issue / Surface Pro 4

Hi Microsoft,

I have had flickering screen problems on and off with my new Surface Pro 4. However, since a recent software update, the issue has become massive - it's no longer flickering when the screen freezes for a few seconds, it's non stop huge ghost images that I see. I am starting to have serious migraine from tryong to read words on this computer, and get any work done. It is unacceptable. 

Can you please provide steps / suggestions to resolve this problem? And can you start taking this problem seriously? It costed me over 2000 pounds....

Best,

Marie

Answer

A:

Hi Erwin,

You can first do an in-place upgrade to resolve possible software issues. You can download the ISO file here. To know more about it, you can check this video. For other options, you can also contact our Global Customer Service team.

Regards.

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Question Info

Views: 3,360 Last updated: May 17, 2018 Applies to: