Massive screen flickering issue / Surface Pro 4

Hi Microsoft,

I have had flickering screen problems on and off with my new Surface Pro 4. However, since a recent software update, the issue has become massive - it's no longer flickering when the screen freezes for a few seconds, it's non stop huge ghost images that I see. I am starting to have serious migraine from tryong to read words on this computer, and get any work done. It is unacceptable. 

Can you please provide steps / suggestions to resolve this problem? And can you start taking this problem seriously? It costed me over 2000 pounds....

Best,

Marie

 

Question Info


Last updated August 24, 2018 Views 3,544 Applies to:
Answer

Hi Erwin,

You can first do an in-place upgrade to resolve possible software issues. You can download the ISO file here. To know more about it, you can check this video. For other options, you can also contact our Global Customer Service team.

Regards.

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