Surface Pro 3 Type Cover driver issue

On my brand new Surface Pro3 I've experienced a weird thing. My Type Cover has already connected to my Pro3, and after standby mode the touchpad doesn't response. I need to re-attach it and after it everything works fine.

I've realized, that in the device manager driver isn't available. I hope simply a new driver or a firmware update gonna fix this.

Does anybody else has experienced something like this?

Thanks for your answers.

I've attached a picture too.

Answer
Answer

Hi NicHite,

Thank you for posting in the Microsoft Community! We value the time you have taken to post and inform us about the issue you are experiencing. I’m sorry to hear your keyboard and USB are not working properly. I can certainly understand your concern, especially taking into consideration that this is a new device. I would like to help and do my best to guide you in the right direction!

First of all, please know I appreciate all the details and screenshots you have provided. It is always very useful in order to have a better understanding of the issue and provide more accurate troubleshooting.

The most basic but important step is to make sure you have all and latest Windows updates installed and that they were taken while to Type Cover was attached. Take into consideration there was an update released this past Tuesday 8/12/14.

Additionally, we suggest you try a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

When you Refresh/Reset your device, the drivers are usually uninstalled and reinstalled, nevertheless, we ask you to please do this manually as shown below:

  • From the Desktop, swipe from the right and select Settings.
  • Select Control Panel.
  • Select Device Manager.
  • Select Keyboards (in your case Other Devices)
  • Touch and hold over "Surface Type Cover Filter Device”.
  • Select Uninstall Driver Software (Please DO NOT check the box saying “Delete the driver software for this device”)
  • Follow instructions.
  • Restart your Surface.

If after the previous steps your Type Cover 3 still doesn't work properly, repeat the steps from 1-6 and click “Delete the driver software for this device”, then restart your Surface and allow Windows to reinstall the driver.

I’m also including the support article with more troubleshooting steps for your Cover and the detailed instructions on how to Refresh your device:

Before you begin

  • Solution 1: Check the connection between Surface and the Cover
  • Solution 2: Install Surface and Windows updates
  • Solution 3: Run the Surface troubleshooter
  • Solution 4: Check your settings
  • Solution 5: Two-button shutdown (Surface Pro models only)
  • Solution 6: Refresh Surface

    Regarding the USB, it definitely sounds like a hardware issue, and for this reason, we highly recommend you contact our Technical Support team by visiting our Surface Online Service Center here or our Contact us page here. 


     

    We hope these steps prove useful! Keep us posted!

    We are always here to help.

    Best Wishes,

  • Mar T.

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    Answer
    Answer

    Hi pzstm,

    Thank you for your response. If none of the troubleshooting steps provided by Mar T below works, please reach out to support with the question regarding manually installing the driver for the Cover.

    5 people found this reply helpful

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    Question Info


    Last updated August 10, 2020 Views 68,769 Applies to: