Question
10536 views

Repeated BSOD after firmware update - Surface pro 3, Windows 10

ÉmilePaquette asked on

Hey everyone

There was a firmware update for the SP3 I just did and my device now seems completely bricked. When I boot it, I instantaneously get a BSOD with one of those two messages : kernel security check failure or driver unloaded without cancelling pending operations.

The BSOD tells me I have to use a win10 device to boot it from, but when I tell the BIOS to boot with my USB win10 key, it doesn't and keeps telling that the OS can't boot and to use a win10 disc (no CD reader on the SP3). Nothing I've tried works so far. 

I've had my sp3 for just over a year and I really liked it before windows 10, and I really hope I can get it fixed.

Thanks for your help, 

Émile

122 people had this question

Abuse history


The answered status icon Answer
Josh_F replied on

MODERATOR EDIT (10/5/2015): Steps listed here previously are now updated to the following.  If you receive a blue screen error after installing the 9/29/2015 Surface Firmware Update please start at step 1 to address.

Step 1 – System Restore Point
1.    Boot Surface using USB recovery media.  If you do not have recovery media you can download from here: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage.  Once you have recovery media proceed to next steps.  Note:  The USB drive must be formatted to FAT32 (not NTFS) in order to work correctly.
2.    Press and hold the volume-down button while you press and release the power button.  When the Surface logo appears release the volume-down button.
3.    When prompted select the language and keyboard layout you want.
4.    Select Troubleshoot, then Advanced Options, followed by selecting System Restore then select the target operating system.
5.    In System Restore, click Next.
6.    Click on a system restore point that was prior to applying the System Firmware update. Please use a restore point 9/28 or earlier.
7.    Click Next.
8.    Click Finish.
9.    Click Yes when asked if you want to continue.
10.    After moving to an earlier restore point you should boot into Windows.

If you were able to restore to an earlier restore point you should now be able to use your Surface again, no additional steps are needed.  If you were not able restore to an earlier restore point or you did not have a restore point then continue to step 2 below.

Step 2 – Safe Mode
1.    Boot Surface using USB recovery media by pressing and holding the volume-down button while you press and release the power button.  When the Surface logo appears release the volume-down button.
2.    When prompted select the language and keyboard layout you want.
3.    Select Troubleshoot, then Advanced Options, followed by selecting Command Prompt.
4.    Type the following command in the command prompt and then press enter:

               bcdedit /set {bootmgr} displaybootmenu yes
5.    Type the following command in the command prompt and then press enter.

               exit

6.    Press Turn off your PC.
7.    Press the power button on Surface to turn it on.
8.    Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.
9.    Press “4” to enable Safe Mode.
10.    Surface may do disk checking as well as perform a scan and repair.  Surface will then restart.  If Surface does not do this and instead boots into Safe Mode, go to step 13.
11.    Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.
12.    Press “4” to enable Safe Mode.
13.    Surface will start in Safe Mode.  Sign into Surface.  Press the Windows Start Menu, press Power and select Restart.
14.    Press Enter when the Windows Boot Manager screen comes up to boot into Windows 10.
15.    Surface will start normally.  Sign into Surface.  Right-click the Windows Start Menu and click Command Prompt (Admin).
16.    Click Yes to allow this app to make changes.
17.    Type the following command in the command prompt and then press enter.

               bcdedit /set {bootmgr} displaybootmenu no

18.    Press the Windows Start Menu, press Power and select Restart.

If you are now able to boot into Windows you should now be able to use your Surface again, no additional steps are needed. If you were not able to boot into Windows then continue to step 3 below.

Step 3 – Reset Surface to factory settings
1.    Follow the steps in the article below to boot Surface using USB recovery media and reset Surface back to factory settings: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/usbrecovery

Please let us know how it goes.

Thanks,

Josh

5 people found this helpful

Abuse history


Most Helpful Reply
No IDLady replied on

Well, I have my SP3 up again, but it wasn't easy and I'm not feeling very secure.  I tried using the downloaded recovery image to do System Restore, which failed.  Startup Repair failed.  I tried using Refresh, and that failed, too.  I think I tried every option -- multiple times -- other than Reset (I didn't want to lose my files, which I hadn't backed up in a little over a week).

What finally worked for me was getting to the Command Prompt to enable the legacy Advanced Boot Options to allow me to start in Safe Mode by hitting F8 when restarting.  My SP3 was then able to start, although it didn't seem to restart in Safe Mode, so that's confusing to me.  It did some system disk check and repair, IIRC, and then started normally.  Whew.  I've rebooted several times and all seems well, and the Firmware Update shows as successfully installed.

I'd sure like to understand what the heck happened -- if anyone can shed any light, I'd appreciate it.  In searching, I came across a fair number of people who had the same issue with this particular firmware update, so I guess I'm relieved to know it wasn't just me.

24 people found this helpful

Abuse history


progress