• June 28, 2017
    This is an alert Alert: Update for Windows 10 published 6/27/2017

    We recommend that you install this updates to keep your Surface performing its best. To check for updates now, go to Settings > Update & security > Windows Update, and select Check for updates.

     

    For details on Windows 10 updates, please check the Windows 10 update history page.. 

     

    If you experience any difficulty downloading or installing updates, please check the Trouble installing Surface and Windows updates article for assistance.

     

     - The Microsoft Surface Team

 
Question
  • This thread is locked from future replies
16078 views

No HDMI Sound after upgrade to Windows 10

StuartFraser asked on

Hey Folks,

Just upgraded my Surface Pro 3 to Windows 10 and am now getting no audio on HDMI out. 

I am using a genuine MS HDMI adapter for my SP3 and was using it to stream to my TV only an hour before the upgrade. 

I do get video but no sound. 

TV is a Sony Bravia.  Don't know a lot about it other than that.  It came with the apartment I am renting right now but as I said, it was working just fine an hour before the upgrade.

Any suggestions or help would be appreciated.

Thanks

Stu

110 people had this question

Abuse history


The answered status icon Answer
StuartFraser replied on

Yes here are the steps.

  • Connect your Surface to the TV and turn everything on
  • Right click on the speaker icon, on the task bar. 
  • Choose Playback Devices.  (You will need to be connected to your TV first to see it listed here).
  • Click the Properties Button with the TV highlighted in the list
  • Click the "Advanced" tab
  • Here you can set the default format for audio playback. 

By default this will be set to the highest quality which I believe the Sony TV's can't handle.  I had to set mine to the lowest quality to get sound to work with the TV.  You can try each level and use the "Test" button to see if it works.

Once you get the sound working, save that setting and you are in business.

Hope that helps

Stu

24 people found this helpful

Abuse history


The answered status icon Answer
StuartFraser replied on

Problem solved.  I had to lower the audio quality for the output to the TV and it works fine now.  I have sound.  Ok kind of crappy sound but there is sound.  I'm guessing maybe the drivers got a little more diverse with Win 10?  i.e. more options?

Regardless, it is now working.

Thanks

Stu

3 people found this helpful

Abuse history


progress