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Unable to enter the letter portion of the bitlocker key code.

I am unable to enter the alphabet portion of the bitlocker key code given to me.  I can only enter the numbers. I used the onscreen keyboard then the removable keyboard. 

Hi ChristianRoseman, 

Thank you for reaching Microsoft Community. 

May I know did you get the BitLocker Recovery Key? The Recovery Key only consist of numbers. No letters on it that is why it wont allow you to input letters. You may try to access these pages then log in with your Microsoft Account that was set up on your Surface Pro 3 to get the BitLocker Recovery key: 

                 https://account.microsoft.com/devices/recoverykey

                 https://onedrive.live.com/RecoveryKey

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I do not have my bitlocker key saved. Now what can I do?

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The bitlocker key has two parts - the identifier which you will see as part of the name  when you save that as a file - this has letters and numbers. The key itself is in the file (open in Notepad) and only has numbers.

Christianroseman - it sounds like you're trying to input the identifier, not the actual key.

(Marion_Y's post above points you to where you can get it from. As long as you log in there using your Microsoft account details you can do that from another computer - even a mobile phone if you need to.)

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Where can I find notepad? 

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I have nothing saved in one drive. Where else can I look. 

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Last updated December 5, 2023 Views 12,291 Applies to: