Surface Pro 3 Wavy diagonal lines when inking

I've noticed a problem with my surface pro 3 that I have not been able to work around.  When I draw a slow diagonal line, it comes out very wavy and jagged.  If I quickly draw a diagonal, it seems ok.  Has anyone else seen this, is there a fix for it?  seems to happen in every application, so it strikes me as potential hardware.
 

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Last updated January 21, 2020 Views 11,318 Applies to:

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Hi eth777,

Welcome to the Microsoft Community! We thank you for taking the time to reach out and consult with us about the issue encountered with your Surface Pro 3. We will do our best to help!

  • First of all, basic, but very important, please make sure all Windows Updates are installed.
  • Also, please verify that you are using new Surface Pen AAAA batteries when drawing and testing this issue.

Regarding your main concern, as shown in the following article “by recalibrating your screen you can ensure that the tip of the pen truly matches up to where you expect it to be on the screen”

  • Accuracy
  • Latency
  • Pressure Sensitivity
  • Personalize your Pressure Curve
  • Customize your Pen Settings
  1. From Control Panel select Table PC Settings
  2. Select “Calibrate”
  3. You will be able to choose between “Pen input” and “Touch input”

If after following the previous steps, you keep experiencing the same issues using every app, you could try visiting the nearest Microsoft store to test if this happens with a different Surface Pro 3.

If you are not able to do this, we suggest you try a Refresh. Below you will find the support article on how to do this:

We hope this information proves useful! Please keep us posted and informed!

We are always here to help!

Cheers,

Mar T.

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Hi eth777,

Just checking in to see if you were able to resolve this issue.

Keep us posted!

We appreciate your feedback and we are always here to help!

Best Wishes,

Mar T.

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No unfortunately it's still doing the same thing.  From what I've been reading elsewhere, this is common with n-trig, I'm hoping microsoft has the resources to fix this,but I haven't seen a patch that fixed it yet.

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I have noticed this same type of behavior as well.  I have a fairly steady hand as I draw.  I have noticed that when drawing a line, or any mark, at a 45 degree angle, it becomes jagged, almost as though the pen cursor is trying to snap to sensor points on the digitizer.

I do not notice this behavior when making horizontal or vertical lines.

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Hi eth777,

Thank you for your kind reply!

One more thing, have you changed the Surface Pen battery since you acquired your Surface or tested this?. When drawing with a new AAAA battery, does performance improve?.

Please let us know. We will be looking forward to your reply!

Cheers,

Mar T.

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Hi eth777,

Just checking in to see if you were able to test this using new batteries.

Keep us posted! We appreciate your feedback!

Cheers,

Mar T.

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Tried with new batteries.  Same wavy lines.

Do you know if there is any official word on this problem?  I've heard that microsoft knows about it and is working on it, but I see no news or anything.   

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I really enjoyed using pro 3 until I noticed I couldn't write as neat as I was able to on surface pro 2.

One of the biggest reason was that when I try to draw a straight diagonal line, the lines were somewhat jittery.

I even tried using a non-capacitive ruler to draw straight, but nothing changed.

Drivers are up to date and I even tried new batteries but still no good.

When I did some research, I could see many users were suffuring from this same problem.

I wonder if there is a fix. If not, is microsoft aware of this problem?

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This is a SERIOUS issues that Microsoft must fix, whether in conjunction with N-Trig or not.

I am not one to complain about these types of things, especially on such an otherwise great device.  However:

- I purchased this device mainly for graphic design/sketching with programs like Adobe Illustrator, Corel Painter, etc.

- I noticed that whenever I try to draw a diagonal line slowly in ANY program (Illustrator, Painter, Manga Studio, even Microsoft OneNote), it begins to squiggle.  It is impossible to slowly draw a straight diagonal line.  

- In particular, I noticed this issue came to be AFTER updating the tablet with all of the Windows updates.  I am considering reverting the updates to see if by any chance that fixes the issue. 

- I tried changing all batteries in the pen, repairing the device, recalibrating the pen with the touch input settings/etc., NOTHING is working.

How can they let this happen?  The pen works great otherwise, but this is a CRIPPLING issue for people wanting to do serious art on this device.  I am sure that Microsoft intended for this device to be a companion for many digital artists.  

Please, Microsoft: ACKNOWLEDGE AND FIX THIS ISSUE IMMEDIATELY

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I have the same issue. Of course, if speed of drawing a line is faster, it makes the line look more straight. But this not helps. I have not noticed such behavior in Surface Pro 2. Please fix this issue. Digitizer pen is one of first reasons to buy Surface Pro. Drawing experience on this device should be perfect.

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