Ask a new question

Surface pro 3 screen vertical lines and flickering

Hello,

I have a surface pro 3 which is about 1.5 years old so out of warranty. It started to get momentary horizontal lines at first and then that escalated to colorful flickers and its at the point now where all i see is some vertical lines. I have attached some pics... And ideas on a solution?

***Post moved by the moderator to the appropriate topic.***

Answer
Answer

Try a two button reset:

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

 

 

 

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.             

 

                                                               

       

 

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

 

 

 

Step 3: After you release the buttons, wait 10 seconds.

 

 

 

Step 4: Press and release the power button again to turn your Surface back on.

Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated May 16, 2024 Views 2,595 Applies to: