Some keys of keyboard Surface Pro 3 do not work

Out of nowhere, two keys of my keyboard stop working. I tried restarting/ updates etc. but nothing. And since the rest of the keyboard is working, I assume is a deficasy that somehow appeared (no accident happend, one day they were working, the next day not).  Is it something that can be repaired? Or I need a new keboard/cover? 

Answer
Answer
Sorry to hear you are having issues with the typecover. There are some general additional trouble shooting tips at https://support.microsoft.com/en-us/help/402347... (since I don't know what you tried)

If the above does not work, typically, when it is just a couple of scattered keys, the typecover needs to be replaced. You can hopefully find the serial number following the instructions on https://support.microsoft.com/en-us/help/402352... Then go to https://support.microsoft.com/en-us/devices and try to register it - if you are successful, you should be able to tell if it is under warranty and then initiate an exchange. However, if you are in the US, if you go to one of the physical retail Microsoft Stores, they can help with this and exchange instantly. Here is the store listing https://www.microsoft.com/en-us/store/locations...

Another benefit of going to a store is that they can test another keyboard on this SP3 to insure that it works properly.

I hope this helps and if it was of assistance, please DO mark as answer.
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Last updated April 6, 2021 Views 4,994 Applies to: