Surface Pro 3 camera quality

 
 

i posted this as a question so that the Microsoft techs can have some visibility of this issue 
  
 

Frankly, I am lividand disappointed at the quality in this product. at first I assumed it was a firmware issue and/or a hardware issue but after performing all of the steps the tech support people have instructedand having been instructed to go the store and exchange for new hardware, I get the same issue.  
 

so this leads me to believe it may just be the quality of the cameras microsoftshipped out on all of the devices  
 

  
 

now these were releasednot too long ago and maybe there is a firmware fix out there but until then I am going to share the photos I am able to capture with everyone here 

 

now I am a student and I bought the pro 3 to be able to take a picture of a document or whiteboard and be able to write on it in onenote. the picture above is of a small target, a barcode, but even taking pictures of a full sized paper with standard size text, it is still almost illegible!  

to compare the photos with another device I brought out another moble device: my ipod. the quality of the camera on the device I use to listen to music should surely be about the same quality of camera in the $1600 ten times the size of an ipod device I just bought right? NOT EVEN CLOSE 

the first super clear picture is not from the pro 3 but from my ipod WHICH ALSO has a 5 MP camera. as you can see you can easily define everything in t he picture not only to include the sticker underneath the barcode , but the number in that 2D barcode as well. very good job! 

 

the next horrible picture is the BEST PICTURE I could get from the rear camera on the Surface Pro 3. as you can see this is horrible, you can see it’s a bar code, you cannot tell those are numbers underneath. you could guess but you wouldn’t be able to identify any single number 

 

the last picture is the BEST PICTURE I could get from the front camera, which is strangely odd since it is markedly better than the rear camera, although still severely sub-par. you can at least identify some numbers and see that there is a sticker underneath the barcode. 

 

So there you have it. this is the horrible picture quality we can expect from the surface pro 3's cameras and how it compares to equivalent-megapixel MP3 players  

Microsoft, If you can address this with a firmware update to make the cameras auto-focus, I will be a happy customer;even half the quality of my ipod I can work with. but this? this is unacceptable. 

 
Question Info

Last updated August 10, 2018 Views 36,395 Applies to:
Answer
On Sun, 7 Dec 2014 21:06:04 +0000, OAKNOVA wrote:
 
>>I am quite disappointed with the camera on the Surface Pro 3 and its inability to focus and take sharp pictures of documents. These days even the most rudimentary and basic phone or camera can take sharp images that can be save, printed. I have to now take a photo with my Samsung phone and then email it to my account and download it as a saved image. Microsoft learn from Apple and create flawless products the first time around. I think I have wasted my money on the Surface Pro 3. Any fixes out there or should I just sell this product?
 
 
there is no software fix for this. the camera is fixed focus. here's what I did
as a kludge
 
 
 
__________________________________________________________________________________________________
Barb
Windows Entertainment and Connected Home MVP
 
Please mark as answered if this answers your question
 
 
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Answer
There is no zoom. It is a fixed focus camera.
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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