Plugged in, not charging and if I unplug that AC adapter, it turns off

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-01-22 19:53:16
Installed batteries

Information about each currently installed battery
NAME X898289
MANUFACTURER SIMPLO
SERIAL NUMBER 1164122628
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 33,212 mWh
CYCLE COUNT 310
Recent usage
Power states over the last 3 days
2017-01-20 09:41:00 Active AC 60 % 19,851 mWh
09:44:00 Battery changed AC - -
09:44:00 Suspended - -
09:45:28 Battery changed AC 60 % 19,851 mWh
09:45:28 Active AC 60 % 19,851 mWh
09:45:48 Connected standby AC 60 % 19,851 mWh
09:45:49 Suspended 60 % 19,851 mWh
09:46:25 Connected standby AC 59 % 19,494 mWh
09:46:25 Active AC 59 % 19,494 mWh
2017-01-22 19:38:00 Suspended 59 % 19,494 mWh
19:38:45 Active AC 59 % 19,494 mWh
19:50:00 Report generated AC 59 % 19,494 mWh
Battery usage
Battery drains over the last 3 days
- - - - -
Usage history
History of system usage on AC and battery
2017-01-14 - - 4:18:11 -
2017-01-15 - - 23:59:59 -
2017-01-16 - - 23:59:59 -
2017-01-17 - - 23:59:59 -
2017-01-18 - - 23:59:59 -
2017-01-19 - - 23:59:59 -
2017-01-20 - - 23:57:53 -
2017-01-21 - - 23:59:59 -
Battery capacity history
Charge capacity history of the system's batteries
2017-01-14 33,212 mWh 42,157 mWh
2017-01-15 33,212 mWh 42,157 mWh
2017-01-16 33,212 mWh 42,157 mWh
2017-01-17 33,212 mWh 42,157 mWh
2017-01-18 33,212 mWh 42,157 mWh
2017-01-19 33,212 mWh 42,157 mWh
2017-01-20 33,212 mWh 42,157 mWh
2017-01-21 33,212 mWh 42,157 mWh
Battery life estimates
Battery life estimates based on observed drains
2017-01-14 - - - -
2017-01-15 - - - -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 - - - -
2017-01-20 - - - -
2017-01-21 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install - - - -



 

Question Info


Last updated October 21, 2018 Views 5,241 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Split from this thread.

I have had this problem since feb this year with LGC battery  the surface pro stopped working unless plugged in and it had lost a third of its battery capacity in 57 cycles 

at first  the battery icon would show 97% plugged in not charging  and cut out any time i unplugged it

over the last 6 month that number has went down to 0

 I have rarely used it and it is now down to 0% and not charging  ,it  still works plugged in but the ethernet freezes on the docking station after 30 mins 

I have tried all the fixes over the last few months  and  also the simplo  battery fix update yesterday and its no different

all I got from microsoft support was that it was battery failure  and to pay £400 as it was  4 months out of warranty and get a refurbished unit with a 3 month warranty 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Please post your battery report.
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Installed batteries
Information about each currently installed battery
NAME X883815
MANUFACTURER LGC-LGC
SERIAL NUMBER 1154881796
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 29,518 mWh
CYCLE COUNT 57
Recent usage
Power states over the last 3 days
2016-08-29 22:40:00 Suspended - -
22:43:49 Active AC - -
22:49:00 Suspended - -
22:51:13 Active AC - -
23:19:00 Suspended - -
2016-08-30 02:39:42 Active AC - -
02:42:00 Battery changed AC - -
02:42:00 Suspended - -
02:45:23 Battery changed AC - -
02:45:23 Active AC - -
02:45:23 Suspended - -
02:47:29 Active AC - -
02:51:58 Connected standby AC - -
02:51:59 Suspended - -
02:52:39 Connected standby AC - -
02:52:39 Active AC - -
19:16:00 Battery changed AC - -
19:16:00 Active AC - -
19:21:00 Suspended - -
19:23:25 Battery changed AC - -
19:23:25 Active AC - -
19:23:25 Suspended - -
19:28:48 Active AC - -
19:28:48 Suspended - -
19:32:38 Active AC - -
19:32:38 Suspended - -
19:38:18 Active AC - -
19:38:52 Connected standby AC - -
19:38:53 Suspended - -
19:40:15 Connected standby AC - -
19:40:15 Active AC - -
19:40:15 Report generated AC -
   

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Split from this thread.

I guess I will just add weight to this with the same LGC-LGC battery as Ashtaron, battery at 82%., Not Charging.  I have the firmware but my SP3 immediately shuts off when the power cable is removed.  This is a new phenomina for me as my battery would at least last an hour or so as of about 3-4 weeks ago.  

So, without further remarks, here is my battery report as well.

Battery report

COMPUTER NAME MYSP3-1122
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.82.amd64fre.rs1_release.160805-1735
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2016-08-30 22:06:19
Installed batteries

Information about each currently installed battery
NAME X883815
MANUFACTURER LGC-LGC
SERIAL NUMBER 1151211524
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 39,611 mWh
CYCLE COUNT 42
Recent usage
Power states over the last 3 days
2016-08-28 09:27:26 Suspended 84 % 33,174 mWh
09:30:29 Active AC 84 % 33,166 mWh
10:55:58 Connected standby AC 84 % 33,166 mWh
11:00:39 Active AC 84 % 33,159 mWh
11:57:51 Connected standby AC 84 % 33,159 mWh
15:18:20 Active AC 84 % 33,136 mWh
15:56:41 Connected standby AC 84 % 33,136 mWh
17:15:43 Active AC 84 % 33,128 mWh
17:16:15 Connected standby AC 84 % 33,128 mWh
18:08:00 Active AC 84 % 33,128 mWh
18:08:31 Connected standby AC 84 % 33,128 mWh
20:15:40 Active AC 84 % 33,121 mWh
20:16:19 Connected standby AC 84 % 33,121 mWh
2016-08-29 20:51:41 Suspended 83 % 33,052 mWh
2016-08-28 20:16:36 Active AC 83 % 32,824 mWh
2016-08-30 20:11:29 Suspended 83 % 32,824 mWh
20:13:01 Active AC 83 % 32,824 mWh
20:14:00 Suspended 83 % 32,817 mWh
20:15:06 Active AC 83 % 32,817 mWh
20:22:08 Connected standby AC 83 % 32,817 mWh
20:22:09 Suspended 83 % 32,817 mWh
20:22:50 Connected standby AC 83 % 32,817 mWh
20:22:50 Active AC 83 % 32,817 mWh
21:13:00 Suspended 83 % 32,817 mWh
21:52:44 Active AC 83 % 32,809 mWh
22:04:00 Report generated AC 83 % 32,809 mWh
Battery usage
Battery drains over the last 3 days
- - - - -
Usage history
History of system usage on AC and battery
2016-08-27 0:02:56 - 11:59:34 13:28:37
2016-08-28 - - 12:30:04 11:26:39
2016-08-29 - - - 20:51:37
Battery capacity history
Charge capacity history of the system's batteries
2016-08-27 39,611 mWh 42,157 mWh
2016-08-28 39,611 mWh 42,157 mWh
2016-08-29 39,611 mWh 42,157 mWh
Battery life estimates
Battery life estimates based on observed drains
2016-08-27 4:37:58 - 4:55:50 -
2016-08-28 - - - -
2016-08-29 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install 4:37:58 - 4:55:50 -

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

For you folks with 82%/97% etc. not charging - I've asked an internal contact to
look at this thread. Lu927's issue is different.
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Barb,

Thanks for escalating this.  I can also now confirm on a friend's SP3 (we bought at the same time from the same place) that he has the same battery type and issue, although he's down to 70%/Not Charging.

We will be trying to remain patient and none of us are ready to throw the baby out with the bathwater just yet, I'm sure.

Chris

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Split from this thread.

Barb,

I'm willing to give a variation of this a go later tonight or when they are ready if it's something different than what you describes specifically.   I uninstalled the driver last night without effect after the reboot.  I also noted that the driver was 2015 dated, so maybe that needs some updating.

My SP3 is on Windows 10, I have a friend's SP3 with me now, his is on 8.1 (I told him to update months ago, he didn't listen).  I am installing the most recent 108 updates for him now and have a battery report before these updates too.

I'll post back shortly with his results.  (67%/Not Charging also LGC battery).

Chris

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Split from this thread.

Here is my report:

Installed batteries

Information about each currently installed battery
NAME X883815
MANUFACTURER LGC-LGC
SERIAL NUMBER 1148917764
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 28,644 mWh
CYCLE COUNT 154
Recent usage
Power states over the last 3 days
2016-08-27 15:56:51 Connected standby AC 100 % 28,644 mWh
15:56:51 Active AC 100 % 28,644 mWh
16:28:00 Suspended 100 % 28,644 mWh
16:30:02 Active AC 100 % 28,644 mWh
17:21:59 Connected standby AC 100 % 28,644 mWh
17:21:59 Suspended 100 % 28,644 mWh
23:50:25 Connected standby AC 100 % 28,644 mWh
23:50:25 Active AC 100 % 28,644 mWh
2016-08-28 00:10:46 Connected standby AC 100 % 28,644 mWh
00:10:58 Suspended 100 % 28,644 mWh
2016-08-29 16:23:17 Connected standby Battery 100 % 28,644 mWh
16:23:17 Suspended 100 % 28,644 mWh
16:26:23 Active Battery 100 % 28,644 mWh
16:27:24 Connected standby Battery 100 % 28,644 mWh
16:27:25 Suspended 100 % 28,644 mWh
16:28:45 Active Battery 94 % 26,858 mWh
16:29:08 Report generated Battery 93 % 26,775 mWh
Battery usage
Battery drains over the last 3 days
2016-08-29 16:23:17 Connected standby 0:00:00 - -
16:26:23 Active 0:01:00 - -
16:27:24 Connected standby 0:00:01 - -
16:28:45 Active 0:00:22 - 83 mWh
Usage history
History of system usage on AC and battery
2016-08-03 - 2016-08-10 0:52:47 0:05:06 3:03:34 0:00:38
2016-08-10 - 2016-08-17 0:28:45 0:00:01 8:01:47 0:00:17
2016-08-18 0:42:55 - 0:12:10 0:00:02
2016-08-19 - - - -
2016-08-20 - - - -
2016-08-21 - - - -
2016-08-22 - - - -
2016-08-23 - - - -
2016-08-24 - - - -
2016-08-25 - - - -
2016-08-26 - - - -
2016-08-27 - - 1:32:38 -
2016-08-28 - - 0:10:46 0:00:11
Battery capacity history
Charge capacity history of the system's batteries
2016-08-03 - 2016-08-10 28,999 mWh 42,157 mWh
2016-08-10 - 2016-08-17 28,688 mWh 42,157 mWh
2016-08-18 28,744 mWh 42,157 mWh
2016-08-19 28,644 mWh 42,157 mWh
2016-08-20 28,644 mWh 42,157 mWh
2016-08-21 28,644 mWh 42,157 mWh
2016-08-22 28,644 mWh 42,157 mWh
2016-08-23 28,644 mWh 42,157 mWh
2016-08-24 28,644 mWh 42,157 mWh
2016-08-25 28,644 mWh 42,157 mWh
2016-08-26 28,644 mWh 42,157 mWh
2016-08-27 28,644 mWh 42,157 mWh
2016-08-28 28,644 mWh 42,157 mWh
Battery life estimates
Battery life estimates based on observed drains
2016-08-03 - 2016-08-10 1:51:15
12:58:23
123 % / 16 h
2:41:44
18:51:34
85 % / 16 h
2016-08-10 - 2016-08-17 2:05:26 - 3:04:20 -
2016-08-18 3:39:20 - 5:21:41 -
2016-08-19 - - - -
2016-08-20 - - - -
2016-08-21 - - - -
2016-08-22 - - - -
2016-08-23 - - - -
2016-08-24 - - - -
2016-08-25 - - - -
2016-08-26 - - - -
2016-08-27 - - - -
2016-08-28 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install 2:17:20
12:51:22
124 % / 16 h
3:22:07
18:55:16
85 % / 16 h

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Windsoldier, does yours shutoff immediately when power is disconnected?  Mine shuts off when the power cord is removed.  Reset mine to factory new a couple weeks ago.

Battery report

COMPUTER NAME HOMESURFACEPRO3
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1450 05/27/2016
OS BUILD 9600.18378.amd64fre.winblue_ltsb.160611-0600
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2016-08-31 11:08:02
Installed batteries

Information about each currently installed battery
NAME X883815
MANUFACTURER LGC-LGC
SERIAL NUMBER 1151604740
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 42,651 mWh
CYCLE COUNT 126
Recent usage
Power states over the last 3 days
2016-08-31 09:46:22 Active AC 67 % 28,409 mWh
10:02:25 Connected standby AC 67 % 28,409 mWh
10:02:25 Suspended 67 % 28,409 mWh
10:03:28 Connected standby AC 67 % 28,409 mWh
10:03:28 Active AC 67 % 28,409 mWh
10:53:00 Suspended 67 % 28,409 mWh
10:55:19 Active AC 67 % 28,401 mWh
11:01:00 Suspended 67 % 28,401 mWh
11:06:33 Active AC 67 % 28,401 mWh
11:06:33 Report generated AC 67 % 28,401 mWh
Battery usage
Battery drains over the last 3 days
- - - - -
Usage history
History of system usage on AC and battery
2016-08-19 - - 23:59:59 -
2016-08-20 - - 23:59:59 -
2016-08-21 - - 23:59:59 -
2016-08-22 - - 23:59:59 -
2016-08-23 - - 23:59:59 -
2016-08-24 - - 23:59:59 -
2016-08-25 - - 23:59:59 -
2016-08-26 - - 23:59:59 -
2016-08-27 - - 23:59:59 -
2016-08-28 - - 23:59:59 -
2016-08-29 - - 23:59:59 -
2016-08-30 - - 23:59:59 -
Battery capacity history
Charge capacity history of the system's batteries
2016-08-19 42,651 mWh 42,157 mWh
2016-08-20 42,651 mWh 42,157 mWh
2016-08-21 42,651 mWh 42,157 mWh
2016-08-22 42,651 mWh 42,157 mWh
2016-08-23 42,651 mWh 42,157 mWh
2016-08-24 42,651 mWh 42,157 mWh
2016-08-25 42,651 mWh 42,157 mWh
2016-08-26 42,651 mWh 42,157 mWh
2016-08-27 42,651 mWh 42,157 mWh
2016-08-28 42,651 mWh 42,157 mWh
2016-08-29 42,651 mWh 42,157 mWh
2016-08-30 42,651 mWh 42,157 mWh
Battery life estimates
Battery life estimates based on observed drains
2016-08-19 - - - -
2016-08-20 - - - -
2016-08-21 - - - -
2016-08-22 - - - -
2016-08-23 - - - -
2016-08-24 - - - -
2016-08-25 - - - -
2016-08-26 - - - -
2016-08-27 - - - -
2016-08-28 - - - -
2016-08-29 - - - -
2016-08-30 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install - - - -


1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

My one started shutting off immediately the power cord was removed 7  months ago 

on the battery icon in Feb it was   97% plugged in not charging  

and the % went down gradually since then 

when I click the battery icon now   it is  0% and not charging

the battery icons    "plugged in not charging " has been dropped  since it  hit 0%

to be replaced by  0% not charging 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.