Plugged in, not charging and if I unplug that AC adapter, it turns off
I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.
I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.
I'll attach a battery report, but I don't think it tells me anything in particular.
|SYSTEM PRODUCT NAME||Microsoft Corporation Surface Pro 3|
|REPORT TIME||2017-01-22 19:53:16|
|DESIGN CAPACITY||42,157 mWh|
|FULL CHARGE CAPACITY||33,212 mWh|
|2017-01-20 09:41:00||Active||AC||60 %||19,851 mWh|
|09:45:28||Battery changed||AC||60 %||19,851 mWh|
|09:45:28||Active||AC||60 %||19,851 mWh|
|09:45:48||Connected standby||AC||60 %||19,851 mWh|
|09:45:49||Suspended||60 %||19,851 mWh|
|09:46:25||Connected standby||AC||59 %||19,494 mWh|
|09:46:25||Active||AC||59 %||19,494 mWh|
|2017-01-22 19:38:00||Suspended||59 %||19,494 mWh|
|19:38:45||Active||AC||59 %||19,494 mWh|
|19:50:00||Report generated||AC||59 %||19,494 mWh|
|2017-01-14||33,212 mWh||42,157 mWh|
|2017-01-15||33,212 mWh||42,157 mWh|
|2017-01-16||33,212 mWh||42,157 mWh|
|2017-01-17||33,212 mWh||42,157 mWh|
|2017-01-18||33,212 mWh||42,157 mWh|
|2017-01-19||33,212 mWh||42,157 mWh|
|2017-01-20||33,212 mWh||42,157 mWh|
|2017-01-21||33,212 mWh||42,157 mWh|
|Since OS install||-||-||-||-|
Split from this thread.
With out a doubt. I am seeing the exact same issue on the SP3 with LGC battery.
In fact, I have be contacted to try to fix another this afternoon. My client is very upset.
On the same SP3 I am also seeing that the battery is stuck at 45% and not charging.
When plugging this same S3 into a docking station, the LED flashes on the docking station like it is trying to charge. But, the SP3 is locked up. I normally have to wait for it to apparently fail. I can then take it out of and he dock, plug into a power adapter to recover it.
I have reported this stuff many times. Microsoft is ignoring the issue.
As far as I am concerned the device is useless. All of these defective SP3's should be recalled and replaced by Microsoft.
I have had it with Microsoft embarrassing me with junk hardware, software, and bad support.