Surface pro 2 high CPU on resume from sleep

Soon after receiving the Surface pro 2 I noticed high CPU usage (25-30%) by System and System Interrupts only when I resumed from sleep. The CPU would stay that way forever until a reboot, but after rebooting the CPU would be quiet until sleep/resume again. I had installed all updates (the firmware update, GA update, etc) and Office, but nothing else. I refreshed the computer and the problem persisted, however, I now had extremely high (30% alone) CPU from Client Server Runtime Process (that means combined 60% CPU just by these processes). No more Windows Updates were available.

So, I did a complete reset to factory settings. At first it seemed to fix the problem. However, when I installed updates from microsoft the wireless card stopped working as noted by other posts. (and the

OK, so I reset again and this time installed updates individually. The Firmware update caused the wireless hardware issue. I thought at first the GA update caused the high CPU usage issue, but when I reset again and made sure not to install any updates, I still have the System/System Interrupts/Client Server Runtime process high CPU issue. I did not install any updates so this is a native Win8 system at this point. I did check my Update history and one update is listed (KB2895219), this must have been part of the restore partition because I didn't manually install it.

Has anyone seen the high CPU usage problem?

I'm not sure what to do at this point. The machine is unusable as-is. I hope this can be rectified ASAP.

Answer
Answer

Greetings all,

Thank you for letting us know that the June Update has resolved the High CPU issue. We are continuing to monitor and checking daily for updates. I'd like to thank all of you for your detailed information about the issue and your patience while we worked towards a resolution.

Please keep us updated if the June Update does not fully resolve the issue.

Thank you for posting,

Steven B

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated December 14, 2018 Views 8,314 Applies to: