Question

Q: After December updates, my Surface Pro 2 is waking from sleep on it's own

Have noticed a few times now that my Pro 2 is waking itself from sleep and not entering it again.

 

Happened first Tuesday night. I had shut it down through the charms menu.  Had a full charge when I went to bed. Got up and the battery was drained.

 

Happened again last night. I had put it to sleep and it later I noticed the screen on.

 

Happened again this morning.  On my way to work it powered up. I think it's keyboard related. I have a Type Cover 2.

 

Event logs do not know what the wake source is. Says it's "Unknown"

 

Anyone else having this?

 

Thanks.

Answer

A:

Linear2202,


We have become aware of a small number of customers that experience the behavior you are reporting after installing the December update. This is something that we are working hard to resolve over the holidays. The best work around available until we release a firmware update, which is weeks away at best, is to keep your device plugged into the power adapter overnight.


Thank you,


Tim

Microsoft Surface Team

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Question Info
Views: 8,104 Last updated: May 18, 2018 Applies to: