I love my new Surface Pro 2 but....
While trying to get Outlook to work with email and speaking with the “support” person at my internet provider, while trying to use Outlet, he told me to cancel my Microsoft account. Following his instructions I did, but since then my Surface has lost my Skydrive, Outlook and now Skype account. Initially that was the provider's mistake but it should have been fixable.
I tried Microsoft support and according to them I have to wait 30 days before my account can be reactivated.
I filled in numerous forms online and spoke to several support people at Microsoft to no avail.
Evidently my DOB email and all the info I gave them is not enough to verify who I am.
I am thoroughly annoyed by this as my mode of contact with my sister and son living overseas is via Skype. To lose 30 days through no fault of my own is ridiculous. I am having to do my email through my provider's web site and that is very basic. I cannot even highlight a message.
I don't know where to air my anger but perhaps someone here can advise.
You would think that Microsoft would have procedures in place for such events. The Surface Pro 2 is not cheap and to be treated as I have is nuts.
Can anyone help? I'd be so happy to have my account restored.
I still have my Skype registration key and also registered Office which I bought and installed at the time I bought the Pro 2.
In order to post here I have signed in under a new user, but I only have one real email address for all my stuff and by which people know me, which the Microsoft sign in area recognises but rejects. This is the window's words.: