Shocked when charging

Hi , I am facing problem with the surface pro 128GB, when the surface is charging, I can get shocked when I touch the back of the surface, is this a known problem or I have to RMA it?

I am from Malaysia , I asked my friend in US to buy the surface and ship it to me, do I have to send the surface back to US to RMA it? I hope I can send it to nearest location possible because the shipping fees cost me US$100 which is pretty expensive.

I hope Microsoft Support can help me solve this problem.

Sorry for my bad English,

 

Thanks in Advance,

zhuoyang

 

Question Info


Last updated June 4, 2019 Views 4,170 Applies to:
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Answer

Hi again Zhuoyang.

 

Thanks for following up. In this case, I recommend getting in touch with Customer Support.  As I understand you are not located in a supported country, I recommend calling the Answer Desk at 1-800-642-7676.  You may also be able to chat one on one with an Answer Tech, go here for more details.

 

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Greetings Canerkarakurt,

Sorry to hear about your experience with your Surface Pro. The manager of the store is incorrect, and that is not intended. Please contact Surface Technical Support and let them know.
Thank you for posting,

Steven B

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