New battery replacement cost from MS?

Does anyone know how much Microsoft charges to replace the battery in the Surface/Pro?

 

I just bought a Pro model with the extended warranty, but would really like to know.  I can't seem to find anything about it thus far.  Because, eventually the battery will go bad, as do all batteries.

 

Apple has a policy where you ship them your old iPad with the bad battery, pay a flat fee, and they ship you back a refurbished iPad.

 

Does Microsoft do the same thing?  I would imagine it would be a swap out for a refurbished model, because of the difficulty repairing the thing.

 

And then OMG, what happens if you have Office 2013 on your Surface?  Will the replacement one have it installed and functioning under your old license key, or do you need to buy a whole new license to reinstall on the refurbished Surface?

 

Any help would be much appreciated!  Thanks!

 

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Last updated March 26, 2020 Views 112,408 Applies to:
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My apologies. The 319.99 OOW exchange is for a Surface RT.

It is $469.99 for OOW exchange dealing with a Surface PRO.

 

After 3-4 years, you will need to pay the OOW cost if you do need to exchange it for any reason.

Desktop, Mobile support and Security systems support

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Greetings Hyperlexis,

These are great questions to ask our Technical Support Team as they will be able to give you an answer. If you would like to post back what they tell you, that would be great to share with the community. You can reach our Technical Support Team here:
http://www.microsoft.com/surface/support/contact-us/
Thank you for posting,

Steven B

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