Surface Pro Intel HD Graphics 4000 Display Adapter Not Working After Update

I have a Surface Pro (1/original model) with Windows 10 Pro installed. I have it on a docking station with two monitors attached. Everything was working fine (as it has for a couple years now) until the Windows update that installed yesterday. After that install my monitors are no longer working and even plugging straight into the mini display port does not work.

 In Device Manager, I can see that the Intel HD Graphics 4000 adapter is having issues: Device Status: "Windows has stopped this device because it has reported problems.(Code 43)".  I've uninstalled and reinstalled the driver downloaded from Intel's site with no luck. After trying to install, the screen flashes a second, then a message "Display driver failed to start; using Microsoft Basic Display Driver instead. Check Windows Update for a newer display driver."  There is no newer driver.

Has anyone else had display adapter issues after this week's Windows Update?

Any suggestions on a fix? 

 

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Last updated June 12, 2019 Views 1,423 Applies to:

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Using the official Surface video driver (not the Intel driver) and without any
external monitors attached, do you have the problem and the error in device
manager?

 In Device Manager, I can see that the Intel HD Graphics 4000 adapter is having issues: Device Status: "Windows has stopped this device because it has reported problems.(Code 43)".  I've uninstalled and reinstalled the driver downloaded from Intel's site with no luck.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Thanks for the reply, Barb. I thought the Intel driver was the official one. Can you point me in the direction of where to download the official driver? I searched but only came up with the Intel driver. 

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https://www.microsoft.com/en-us/download/details.aspx?id=49038

Surface Pro\SurfacePro_Win10_150723_0.zip

the you want to extract the zip and use device manager, update driver and browse
to
\SurfacePro_Win10_150723_0.zip\SurfacePro_Win10_150723_0\Drivers\Display\Graphics
and install from there.

I searched but only came up with the Intel driver. 

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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I followed the steps and get the option to install either the Microsoft Basic Display Adapter or the Intel HD Graphics 4000.  I installed the Microsoft Basic Display Adapter in place of the Intel adapter. The monitors are still not detected via the docking station.  I then took the Surface out of the docking station and plugged directly into the display port, still not detecting the external monitor. 

I then went back and installed the Intel Graphics 4000 following the same steps above.  It 'successfully' installs, but I get the same outcome, code 43 and defaults to using the basic adapter. 

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now you need to install the Intel Adapter from the zip file

I installed the Microsoft Basic Display Adapter in place of the Intel adapter.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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I did that as well. No luck. I went back and repeated the steps, to be sure.

  • Updated the driver to Microsoft Basic
  • Installed the Intel Graphics 4000 from the Surface Pro zip file

Since it was working perfectly fine prior to the latest Window's update I feel like it has to be something conflicting with that.  I'm wondering if anyone else has experienced this issue. 

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1. can you disconnect the dock and the monitors so that you are only using the
tablet and then restart. Does device manager still report an error or not
without the dock and monitors?

2. I don't see any reports in this forum with this same issue. It would be worth
while for you to file a report through the Feedback Hub App.

Since it was working perfectly fine prior to the latest Window's update I feel like it has to be something conflicting with that.  I'm wondering if anyone else has experienced this issue. 

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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I did try with the dock connected and without. And also with a monitor connected directly to the Surface and without. Same outcome each time.

Thanks

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thanks for confirming. I still think your best option to report this is through
the Feedback Hub (so that it gets to engineering).

Same outcome each time.

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Yeah, I got this now too.  Updated my Surface Pro 1 today with the latest Windows updates and now the device manager reports an error for the Intel HD Graphics 4000 (same error code above, error 43).

No docks here, just the Surface Pro display.

Tried re-installing the drivers from Microsoft, still didn't work.

If anyone else found a solution to this, let us know ... I'm still looking (and may end up trying to roll back the Windows updates done).

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