Surface Laptop 3 15 reinstall windows

Hello. I run the following problems when i run a usb media with windows10. 1. In the windows installer, I can't control with the touchpad and touch screen. I also can't use the on-screen announcer in the recovery environment and reinstall windows. There is no such problem on my other devices. the system is downloaded from microsoft site. Please help resolve the issue.
Answer
Answer

Hi there, Никита тарасов!

Sorry for the late update. As what Greg mentioned regarding Surface devices, the recommended method of a clean install/recovery is to use the Surface Recovery Image page.

          This option reimages the entire device, including the partition on the hard drive.

          It is the most complete form of reset.

          You will need to back up your personal data.

          You will need to reinstall desktop apps. You will need to run updates after completion.

After that, run the Windows Update

Go to Settings > Update & Security > Windows Update > Check for Updates

Afterwards, run Surface Diagnostic Toolkit and make sure to complete the tasks.

If you wish to install the driver pack for Surface Laptop 3, please make sure to check which processor is 

in your device, check Settings > System > About.

Surface Laptop with Intel Processor
https://www.microsoft.com/download/details.aspx?id=100429

Surface Laptop 3 with AMD Processor
https://www.microsoft.com/download/details.aspx?id=100428

Please make sure to download the correct file that is needed for your device.

I hope this helps.

Sincerely,

Janette_Z

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Last updated March 8, 2020 Views 1,180 Applies to: