Crack in Surface Laptop 3 Screen

Hi LilyAnthony03,

Thank you for reaching out to Microsoft Community. I'm sorry for what happened to your Surface Laptop 3.

Yes, physical damage is not covered under normal Manufacturer's Warranty but you mentioned you paid for the extra warranty at the retailer, may we ask what extra warranty is this? Is this the Microsoft Complete Warranty Plan (Accidental Damage)?

If yes, then you can have the device replaced through the warranty claim by paying only the deductible amount (49.00USD in USA).

If it is not the Microsoft Complete Warranty Plan, it might be a 3rd party warranty sold by your retailer and for that I suggest that you contact the retailer for that warranty.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

hi marrion,

my extra warranty is with jb-hi-fi, it is a repair plan. i do not recall it being part of the complete Microsoft damage plan. although, I do not understand although why the surface laptop screens are cracking. I did some research and it has occurred in multiple laptops. :( plus i live in australia, and the only microsoft store is in sydney, leaving me having to ship my laptop across the country for repair as the jb-hi-fi said i will have to send it back to microsoft.  thank you for your response. 

Hi, 

I have the same problem, a fine crack over the display. I thought I caused it myself though I am not aware that it have fallen to the ground. There are no other signs on the display edges. 

Kind regards 

Georg 

Hi LilyAnthony03,

I'm really sorry but for this case since the extra warranty is from the retailer (JB Hi-Fi), I suggest that you consult this case with them if you may use the warranty claim from them.

Kind Regards,

Marrion Y.