Surface Go won't switch out of S mode due to Microsoft Store issue

Can anyone help with this issue - my understanding was that with this new Surface Go and my Office 365 account I would be eligible to switch for free (on a one-way basis) from S mode to Windows 10 home.

The Microsoft Store is up to date though Windows update has refused to do any updates since a day ago (see third image below).


Hi Crookesmoor,

We are aware of a service-side issue where some customers are still unable to connect or download updates from the Windows Update service. We are actively investigating this issue. Thank you for your patience.

For more information, please view our thread in the Windows forum, Windows update says we couldn't connect it to the update service, Store apps also encountering error while download.

Hope this helps,


Microsoft Surface Team

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Question Info

Last updated September 15, 2020 Views 1,577 Applies to: