High temperature issues

So I recently got my Surface Go and I am testing it with all kinds of things. While I am generally very happy with the device I noticed than when playing a resource intensive game (Eve Online in my case) the temperature became really high. After ten minutes of running the game the screen became so hot that touching it started to feel a little painful, so I estimate it to be higher than 50°C

Is this something that should worry me or is this the "normal" operation temperature?

Answer
Answer

Hi TwoThe ,

I received your private message. Surface Go is designed for all your daily tasks, giving you laptop performance, tablet portability, and a stunning touchscreen with the power of Windows 10 Home in S mode. Your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety. To reduce heat-related concerns, follow these guidelines available here 

A black screen with a large thermometer icon, will appear if it reaches too high of a temperature and your Surface shuts down immediately. For more information refer here. Should you require further assistance contact Microsoft Support.

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Hi TwoThe ,

Thank you bringing this matter to our attention. Your device may become very warm during normal use especially using intensive game app. If the device met or exceeded the internal temperature threshold, the Surface will automatically shut down to ensure there is no damage to the internal hardware's. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety (IEC 60950-1 and IEC 62368). To reduce heat-related concerns, follow these guidelines:

  • Allow for adequate air circulation under and around the device.
  • Use CAUTION when operating your device with a pillow, blanket or other soft material contacting the device, because the material can block the airflow which may result in the device overheating.
  • If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you rest the device on your lap, your skin might suffer a low-heat injury.
  • If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.
  • Never place your device or AC adaptor on furniture or any other surface that might be marred by exposure to heat since the base of your device and the surface of the AC adaptor may increase in temperature during normal use.

I hope this helps you. Looking forward for your response.

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Last updated June 6, 2020 Views 624 Applies to: