I have a new Surface Book 3 (Windows 10 Professional, Version 2004) that replaced a Surface Book 2 (Win 10 Professional, Version 2004) that was having a screen flickering issue.
Surface Book 3 (13.5") specifications:
iGPU: Intel Iris Plus Graphics (Intel Graphics driver 126.96.36.19973)
dGPU: NVidia GeForce GTX 1650 with Max-Q Design w/4GB GDDR5 graphics memory (NVidia 451.77 driver)
Memory: 32GB 3733Mhz LPDDR4x
OS: Windows 10 Professional, Version 2004
The Surface Book 3 is only three weeks old. It has been running fine using Windows 10 Professional, Version 1909. Just recently, Windows 10, Version 2004 became available for upgrade of the Surface Book 3. Since upgrade to Version 2004, I have been experiencing intermittent "black screen" issues that occur whenever it wants to. The black screen could last from a millisecond to five seconds and then goes away. It could happen while using my Office suite or while the Surface Book 3 is just sitting idle for a few minutes. It usually happens at inconvenient times.
Yesterday, I had some time to troubleshoot the issue. Troubleshooting steps:
1. Used Device Manager to uninstall the Intel Iris Plus Graphics driver, including deleting the driver from the system and then restart. Upon restart, Windows reinstalled the same Intel graphics driver, Version 188.8.131.5273.
2. Downloaded and used the Surface Diagnostic Toolkit, but no issues were found.
3. Booted into Safe Mode with Networking Support to uninstall the Intel Iris Plus Graphics driver again, but a Microsoft Basic Display driver was installed. Upon reboot, the original Intel graphics driver, Version 184.108.40.20673, was reinstalled again.
4. Downloaded the driver and firmware msi package for Surface Book 3 from the Microsoft Surface Support website and installed it. The same Intel graphics driver was installed, but now my NVidia GeForce GTX 1650 with Max-Q driver (NVidia 451.77 driver) was uninstalled.
5. Ran the driver and firmware for Surface Book 3 package again, but the NVidia GeForce GTX 1650 driver still would not install.
6. Ran the GeForce Experience application to automatically update the NVidia GeForce GTX 1650, but while it was trying to update the driver to the most current driver from NVidia, the installation stopped and claimed that the driver is not compatible with my Windows version (2004).
7. Went to the NVidia driver support website and downloaded the two most current NVidia graphics drivers for the GTX 1650 and attempted to install them, both giving the same not compatible with Windows versions error.
8. Went to C:\Program File\Surface\Graphics to install the original NVidia Version 451.77 manually, but also received the not compatible error.
I have the capability to revert back to Windows 10 Professional, Version 1909, but I need Windows 10 Professional, Version 2004 to access my company's cloud applications.
Right now, I have no dGPU (NVidia GeForce GTX 1650 with Max-Q Design) to use with my external monitor. The iGPU (Intel Iris Plus Graphics) is experiencing black screen faults.
Bottom Line: Microsoft Surface Book 3 is not ready for the new Windows 10 Version 2004 upgrade due to iGPU (Intel Iris Plus Graphics) and dGPU (NVidia GeForce GTX 1650 with Max-Q) drivers not being compatible with Windows 10 Version 2004. This is the top of the line Surface Book that is virtually useless because of faulty graphics drivers. The GTX 1650 GPU is completely broken because there is no driver that supports Win 10 Version 2004 and the current drivers on the NVidia driver website will not install. The Intel Iris Plus Graphics iGPU is suffering from black screen issues and it is not recommended to use the generic graphics drivers available on the Intel driver website. Why did Microsoft allow upgrade to Windows 10 Version 2004 when it is known that both GPUs are not compatible with Windows 10 Version 2004?
It is now apparent that my Surface Book 2 was suffering from the same Win 10 Version 2004 issue, so I wasted almost $3,000 buying the Surface Book 3 to fix the flickering screen Book 2 problem.
1. New Intel Iris Plus Graphics driver that is compatible with Windows 10 Version 2004
2. New NVidia GeForce GTX 1650 with Max-Q driver that is compatible with Windows 10 Version 2004
Reverting back to Windows 10 Version 1909 is not an acceptable solution. When are the new graphics drivers becoming available. Why is Microsoft blocking the NVidia GeForce GTX 1650 drivers from installing on the NEW Surface Book 3. Please assist.