Hi Pam,
The update may have affected your USB drivers. Have you checked for any errors in Device Manager before deleting the USB Hub update or driver? Also, kindly check your current Windows version and OS build. To find the requested information, right-click on
Start and choose System. To collect more details and find the necessary troubleshooting for the problem, I suggest that you
run the Surface Diagnostic Toolkit.
Let me know what it finds.