Surface Book battery swelling?

One of our surface books' screen began to pop out in the corner. My user pushed the screen back in, but you can feel that it keeps trying to pop back out. I cannot talk to anyone from Microsoft about this, as they want 30 dollars to even chat with someone, but this is a potential battery issue and I am scared to try to bring it in anywhere. How can I get a Microsoft rep to contact me or even talk to me?
if you are in the US, go to a physical retail Microsoft Store and they will
assist.
 
if not in the US, you do need to speak with support. ask for a supervisor.
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

if you are in the US, go to a physical retail Microsoft Store and they will

assist.

 

if not in the US, you do need to speak with support. ask for a supervisor.

 

I just returned mine today with the same issue. The screen had bulged out and orange on the side of the screen. Sounds like they know about this b/c no questions asked and replaced mine with a new one thank goodness! Microsoft retail store in Frisco, Tx.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If the battery is swelling then you have to contact Surface Support (on phone is the best option).

(For U.S customers: +1 (800) 642 7676 or +1 (800) 892 5234 (TTY), for other countries, see https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

actually, if in the US, going to one of the stores is the best option as they
can exchange on the spot and you don't have to send yours in and then wait for a
replacement.
 
>>If the battery is swelling then you have to contact Surface Support (on phone is the best option).
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

actually, if in the US, going to one of the stores is the best option as they

can exchange on the spot and you don't have to send yours in and then wait for a

replacement.

 

>>If the battery is swelling then you have to contact Surface Support (on phone is the best option).

 

Yes that is true, Store (first option if there is one closeby)! 

We are not that fortunate in Europe since there are no stores here =)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

there is one opening in London, and we don't know if others might open elsewhere
in the future..
 
>>We are not that fortunate in Europe since there are no stores here =)
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated September 1, 2020 Views 2,126 Applies to: