Surface Book not Sleeping Properly: gets hot and battery drains

I just got my I7/512GB/16GB dGPU Surface Book. I spent all day setting it up and all is well except it doesn't seem to actually sleep. After work I closed the lid, threw it in my bag and headed home. When I got home I took it back out and it was warm to the touch and the battery was about 15% less (25 minute car ride). Throughout the night I have tested variois settings but nothing seems to put it to sleep. On my Yoga 2 Pro I can shut the lid and it is good for a week easy. Could just be a setting I am  missing but my Surface 3 doesn't have this kind of problem either (different beast all together but still). Anyone else having issues like this?

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update, and later, to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

For more on how to make your battery last, please view our Surface battery and power articleShould you need any further assistance, please contact us.


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Last updated April 5, 2021 Views 29,841 Applies to: