Question

Q: Surface Book Freezing

Got my Surface Book i7, 512GB today.  From the start I have had problems with it randomly freezing.  Nothing will break the freeze short of holding down the power button and forcing a restart.  All the latest patches and updates are applied.  At first though maybe it was wireless network related but just had a freeze when wired in through a USB network adapter. 

Anyone else experiencing this?  If so any clues?  I am just starting to analyze the windows log files.  Seems strange as I have many Windows 10 machines and none have ever frozen in this way. 

Answer

A:

Hi Everyone,



As previously mentioned, we have been investigating this as a top priority and have identified the problem. Today, we released
System Firmware Update – 11/18/2015 which should address it and is now available in Windows Update.



We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & security > Windows Update.



You can find the details of the latest update on our

Surface update history
page.



Thanks,


Greg

Microsoft Surface Team
surface.com/support

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Answer

A:

If it is the keyboard or trackpad freezing (cursor usually disappears too) try removing and reattaching the clipboard. That usually brings the trackpad and keyboard functionality back for me.

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Question Info

Views: 44310 Last updated: October 16, 2017 Applies to:
Surface / Surface Book / Power, battery, and performance