Surface book screen bulging

Hi, imreadytosaygoodbye!

Thanks for reaching Microsoft Community and taking the time to post your concerns here. We are sorry to learn about the screen on your Surface Book that has expanded. This isn't the experience that we want you to have. Please allow us to help you out in directing you to the right team that handles this.

For cases like this, the device needs to be replaced. Kindly Contact Microsoft Support for immediate assistance. That way, you will be assisted by one of our advocates to process your replacement order.

If you prefer to call, please check this page to know the number for your country in our list of Global Customer Service phone numbers.

You may be asked to provide additional media files. It would be best to prepare clear photos and/or video.

• Take a picture from the side.
• Place a straight, flat edge (like a ruler or something similar) directly on the screen or part of the Surface where the bulge is happening.
• Lay the Surface on a flat table with the screen facing up.

Another option is to go to a Microsoft Store close by. If you are in Australia, please visit this page to know the location details of the Microsoft Store - Westfield Sydney on Pitt Street Mall.

We hope this helps you out, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. 

Kind regards,                                                                                                                 

Janette_Z       

Thank you, Janette. 

Well, it tells me the warrantee period over. 

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Out Of Warranty - Standard Exchange

(AUD 953.7)

Once non-functioning unit is received, it will be replaced with a similar device.
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I didn't see an option to leave a phone number. Was this because the device was out of warranty?

You're welcome, imreadytosaygoodbye.

It is odd you're not getting the option to leave a number as I was able to do so earlier. 
Before posting my response, I made sure that the steps I gave is what I also experience on my end.

It is possible that the URL of the page is in AU. I managed to copy the URL of the Virtual Agent.

Kindly open this page to be directed to the browser version of the Virtual Agent.

Make sure you see en-us along the URL address.

Let me know how it goes.

Regards,

Janette_Z

I bought my Surface Book 2/7/2017. 

I was never notified of the potential battery failure. 

I contacted Microsoft and they told me no longer could provide a replacement free of charge because my call was 21 days too late. 

If this were an automobile with a known issue it would be recalled and repaired free. 

As a known issue, and a regestered product, I would have expected to be contacted to watch out for this. 

Microsoft says they cannot overide the system to take care this. 

I contacted microsoft about another issue in January not realizing my issue was a dead, expanding battery. 

Hi David,

Thanks for leaving your response. I just had the same experience. I wish I didn't have to at least waste my time uploading photos and whatnots. It's such a pity that Microsoft wouldn't own up to their own mistakes/failures. Well, they just lost a customer for life. 

People, be warned. :(

You are welcome, we need to make this known in a more open environment facebook, twitter, instagram, and youtube. We need to warn people before it is too late. I will do my part.

Maybe even a class action suit.