Response to Surface Book Expanding Lithium Battery and Screen Separation Issue

I am also in the same boat, but I have to yet contact Mircosoft. I receved a replcement Surface book due to screen crack because of abnormal battery expansion. Now, the same is happening to the replacement device only after 1 year. Looks like these devices are not engineered properly for heat dissipation and also for some unknown reason, designed to work for ~365 days unless you rarely use this.

Sad.  It looks like the Dell XPS is a better way to go.  Why fork out $599 for one year of an operational computer?  This was purchased by my employer who spends $$$ on Microsoft Cloud storage.  Seems like they would want to keep big-paying customers happy instead of pawning off **** on formerly loyal customers.

Even though I bought this, my company paid for it. I had couple of Macbooks that has this issue and everytime I took it to Apple store, they replaced the battery promptly even though they are more than 5years old. But those are with replaceable batteries.

Now all Microsoft stores are closed (including one in SF), there is no way to take it there like I did last time.

I have to say, Suraface book is the only laptop that gave me consistently good battery life even after couple of years vs any other laptop I owned that use to drop battery life substantially over the years to the point that it is unuseable to run only on battery, but not this. Still to date, this gives me around 6-7 hours of constant coding/browsing/video call (big battery drain on any device).

Here is how it is bulging and seperating on mine....

My Surface Book looks very similar to this, but even worse. I received a call back today...finally...from Microsoft about the replacement. The guy apologized and said the person assigned to my case has been in Covid quarantine, which was probably too much information.  Nevertheless, I was given the Microsoft song and dance that it would cost $599 to get a replacement on the defective computer that was a replacement for my previous defective computer. I asked is it really made sense to invest $599 into a computer that would have the same issues in one to two years. He was very apologetic and said he understood my predicament.  He made some comment about not being able to pay $599 out of his own pocket because he has a family to support. This was such an odd comment. I explained to him that I was not asking him to replace the computer, I was asking his company.  I find it so sad that Microsoft puts its employees in a situation that they feel like they have to push the corporate line even though they are well aware that the Surface Book is a poorly designed and defective product.  Shame on Microsoft. Why can't this company just put a disclaimer on their website saying that they are aware of the lithium battery defect in the Surface Book and the potential hazards of this defect, but they will not budge on demanding a $599 replacement fee for a computer that is more than 3 years past purchase, even if they have provided the customer with a defective replacement within the last year or two.  They should also make it clear that they will not stand behind their replacement computers beyond three years from the purchase of the original defective computer.  The Microsoft person I spoke to today said it was okay for me to contact my state attorney general's office to file a complaint about Microsoft's business practices.  Perhaps we all need to do this. I really had such high hopes for the Surface Book.