Word crashes when using Surface pen

Hi,

When I use my Surface Pen on my Surface Pro 4, MS Word will crash repeatedly. Everything is up-to-date. 

Any tips on how to fix this problem?

Using Windows 10 

MS Office 365 ProPlus Version 1711 Build 8730.2046

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Hi Kit,

For us to better assist you with your concern, we would like to ask a few questions:

  • Any recent changes made prior to the issue?
  • Does the issue occur with other applications when using your Surface Pen?

Let us know so we can further assist you.

Regards.

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Hi Kit,

For us to better assist you with your concern, we would like to ask a few questions:

  • Any recent changes made prior to the issue?
  • Does the issue occur with other applications when using your Surface Pen?

Let us know so we can further assist you.

Regards.

Hi,

All other pen features seem to work. 

I have not made any changes other than the most recent Office upgrades.

I have not found this to be a problem with any other applications, although I don't use it for many. 

Kit

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We suggest that you perform Surface Diagnostic Toolkit to resolve this issue. Keep us updated on the status of the issue. We will be glad to assist you further.

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We suggest that you perform
Surface Diagnostic Toolkit
to resolve this issue. Keep us updated on the status of the issue. We will be glad to assist you further.

Hi,

I have already tried that with no results.

Kit

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Since you have performed Surface Diagnostic Toolkit and no issues found on your device, we suggest that you repair your Office application since Word is not working correctly. The steps on how to repair your Office application are found on this link.

Let us know how it goes.

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Since you have performed Surface Diagnostic Toolkit and no issues found on your device, we suggest that you repair your Office application since Word is not working correctly. The steps on how to repair your Office application are found on this link.

Let us know how it goes.

Tried the full online repair. Crashed immediately. As soon as I save and close a Word doc that I have used the pen on, it doesn't close but crash Word entirely. 

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Thanks for updating us. To further assist you, can you share a short video clip of the issue. This would us allow us to assess and provide you with a correct resolution.

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Thanks for updating us. To further assist you, can you share a short video clip of the issue. This would us allow us to assess and provide you with a correct resolution.

Hi,

Please see link https://youtu.be/eTJ6JSM9biY

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It seems that this is an issue with your Word application. We suggest that you start your Office application in Safe Mode and check if issue persist. Here's the link on how to start your application in Safe Mode.

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Hello,

I tried in safe mode. Same problem again. 

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Last updated April 5, 2021 Views 1,279 Applies to: